From Bright Pattern Documentation
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Dialing and Transfers | Dialing and Transfers | ||
* [[Embedded-agent-desktop-api-specification/Methods/dialNumber | dialNumber]] | * [[Embedded-agent-desktop-api-specification/Methods/dialNumber | dialNumber]] | ||
| + | * [[Embedded-agent-desktop-api-specification/Methods/mergeAllCallsIntoConference | mergeAllCallsIntoConference]] | ||
* [[Embedded-agent-desktop-api-specification/Methods/selectService | selectService]] | * [[Embedded-agent-desktop-api-specification/Methods/selectService | selectService]] | ||
* [[Embedded-agent-desktop-api-specification/Methods/setRescheduleWindow | setRescheduleWindow]] | * [[Embedded-agent-desktop-api-specification/Methods/setRescheduleWindow | setRescheduleWindow]] | ||
* [[Embedded-agent-desktop-api-specification/Methods/singleStepTransfer | singleStepTransfer]] | * [[Embedded-agent-desktop-api-specification/Methods/singleStepTransfer | singleStepTransfer]] | ||
* [[Embedded-agent-desktop-api-specification/Methods/singleStepConference | singleStepConference]] | * [[Embedded-agent-desktop-api-specification/Methods/singleStepConference | singleStepConference]] | ||
| + | |||
Completing and Terminating an Interaction | Completing and Terminating an Interaction | ||
* [[Embedded-agent-desktop-api-specification/Methods/postVariable | postVariable]] | * [[Embedded-agent-desktop-api-specification/Methods/postVariable | postVariable]] | ||
Latest revision as of 19:25, 14 April 2023
Methods
Agent State
Dialing and Transfers
- dialNumber
- mergeAllCallsIntoConference
- selectService
- setRescheduleWindow
- singleStepTransfer
- singleStepConference
Completing and Terminating an Interaction
- postVariable
- setDisposition
- setDispositionByName
- setNotes
- terminateInteraction
- completeInteraction
- completeInteractionWithDisp
Call Recordings Control
- muteCallRecordings()
- unmuteCallRecordings()
- getCallRecordingStatus(callback)
- startCallRecording(callback)
- stopCallRecording(callback)
- muteCallRecording(callback)
- unmuteCallRecording(callback)