From Bright Pattern Documentation
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/LoxysoftWFM | Loxysoft WFM]] | *[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/LoxysoftWFM | Loxysoft WFM]] | ||
*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/Messenger | Messenger]] | *[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/Messenger | Messenger]] | ||
| − | *[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/ | + | *[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/MicrosoftDynamics365 | Microsoft Dynamics 365]] |
*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/NaturalLanguageUnderstanding | Natural Language Understanding]] | *[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/NaturalLanguageUnderstanding | Natural Language Understanding]] | ||
*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/NextCaller | Next Caller]] | *[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/NextCaller | Next Caller]] | ||
| + | *[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/NICE | NICE]] | ||
*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/RightNow | RightNow]] | *[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/RightNow | RightNow]] | ||
*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/Salesforce.com | Salesforce.com]] | *[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/Salesforce.com | Salesforce.com]] | ||
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/Zapier | Zapier]] | *[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/Zapier | Zapier]] | ||
*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/Zendesk | Zendesk]] | *[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/Zendesk | Zendesk]] | ||
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Revision as of 20:34, 18 October 2019
Integration Accounts
- Overview
- AWS
- Bot / Chat suggestions engine
- External Knowledge Base
- Loxysoft WFM
- Messenger
- Microsoft Dynamics 365
- Natural Language Understanding
- Next Caller
- NICE
- RightNow
- Salesforce.com
- ServiceNow
- Single Sign-On
- Speech To Text
- Statistics Data Receiver
- Text To Speech
- The Data Group (TDG)
- WFM
- Zapier
- Zendesk