From Bright Pattern Documentation
< 5.2:Faq
• 5.2 • 5.3
Contents
- Frequently Asked Questions Introduction
- About FAQAgent Desktop
- After Call Work
- Agent Desktop Helper Application
- Not Ready
- Outbound Calls
- Queue
- Rejecting Calls
- Selecting Services
- VoicemailContact Center Administrator
- Blended Voice
- Callback
- Caller ID
- Email SMTP Settings
- Exporting Recordings
- Help Screens
- Hold Music
- Outbound Campaigns
- Recordings
- Recovering Past Recordings
- Scenarios
- Services
- Skills
- Supervisors
- Users
- Virtual Queue ConfigurationReporting
- Aux Codes
- Customizing Reports
- Dispositions
- Interaction Records
- Interpreting Reports
- Metrics
- Removing Users from Reports
- Report Access
- Report Execution Error
- Reporting Database
- Reviewing Scenario Steps
- Scheduled Reports
- Which Report to UseScenario Builder
- Request Skill Block
- Scenario Blocks
- VariablesVideo Tutorials
- Agent Desktop Voicemail Configuration
Blended Voice
What is the benefit of configuring a Blended Voice service versus configuring separate Inbound Voice and Outbound Voice services?
The Blended Voice service type is useful if your contact center has a published phone number for outbound calls that you would then expect to receive inbound calls on. Configuring a Blended Voice service would set the caller ID and callbacks would go into a scenario designed specifically for the service. For reporting purposes, note that tracking would need to be conducted per separate services (i.e., Inbound and Outbound).