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• 5.2

Recordings

Why does the call recording show a duration of 10:09 when the call only lasted 1:40?

Call recording overview


If you drill down into the interaction, you can see the length of each segment of the call. In your case, the call may have been transferred and 10:09 encompasses the entire duration of the call, not just the active talk time. While the overall interaction is 10:09, the talk time that is recorded is only 1:40, which does match the length of the recording.
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