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• 5.2 • 5.3 • 5.8

Hold Music

What format can be used for hold music?

Bright Pattern currently supports .WAV files in the following format: G.711 μ-law mono 8 KBPS format. The volume settings can be changed only for .WAV files in uncompressed PCM 16-bit format.

Hold music is uploaded in the Contact Center Administrator application, section Audio Treatments.

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