Configuring Your VoicemailCalls made directly to your extension number can be forwarded to your voicemail when you cannot answer them. You can record your personalized voicemail greetings and activate/deactivate your voicemail via your Agent Desktop application. Up to three different messages can be recorded and used as greetings in various situations.Note that the system uses email for [[agent-guide/ListeningtoVoicemailMessages|delivery of voicemail messages]]. Before you configure your voicemail settings, make sure that you have an email address specified in ''Settings > User Profile > Contact Info > Email''.# Notice the fields for ''Enable voicemail (requires email address)'' and ''Send to voicemail after'' but do not make changes to them yet. You will come back to these fields after you have recorded your voicemail greetings.[[File:Forwarding-Voicemail-50.png|thumb|800px|center|Forwarding and Voicemail Settings]]The system provides a prerecorded generic voicemail greeting: ''The person at extension [your extension number] is not available. Please leave a message after the tone''.You can replace this generic greeting with a personal greeting recorded in your own voice. (If in doubt whether you may/should use personal greetings, ask your system administrator.)# Speak your greeting into the microphone. When you are finished, click the '''Stop recording''' [[File:agent-guide-image18.JPG|26px]] button.[[File:agent-guide-image19.PNG|thumb|800px|center|Creating a personal voicemail greeting]]To check your recorded greeting, click the playback [[File:agent-guide-image20.PNG|26px]] button. If you are not satisfied with your greeting, repeat step 1 and step 2 of this process. Otherwise, click '''Ok''' to confirm. You can review your greeting at any time afterward, change the title, and/or rerecord the greeting itself.You can prepare up to three different greetings that can be used in various situations (e.g., everyday, travel, vacation). To record another greeting, select an “unused” radio button and repeat the process, starting with step 2.Once all your greetings are recorded, you can enable your voicemail.# Select the '''Enable voicemail for ext…''' checkbox. Your voicemail is now activated.# [[agent-guide/CallForwarding|Call forwarding]] settings take priority over the voicemail settings. A temporary activation of call forwarding will automatically disable the voicemail function; however, your existing voicemail configuration (the no-answer timeout and current greeting) will be preserved and will take effect as soon as call forwarding is deactivated.