AugmentationBright Pattern Contact Center enables your contact center to define data forms for interaction handling. If a form is defined for a particular service, it will be displayed by the Agent Desktop application when a corresponding interaction is distributed to the agent. Activity forms can be prefilled with data from third-party databases (via scenarios) and from calling lists.Activity forms associated with outbound campaigns can also be used for new data entry during active interaction handling and/or after-call work (ACW). Filled-out forms can be transferred between agents working on the same interactions. The data collected via editable forms can be stored as part of the [[contact-center-administrator-guide/ResultsTab|campaign results]] and is available for off-line processing.'''Note:''' Some service configuration changes that affect agent behavior are not picked up dynamically by Agent Desktop. Thus, after making any changes to activity forms, we recommend that all affected logged-in agents refresh their browser page.[[File:CCA-Forms-Activity-51.PNG|thumb|800px|center|Forms > Activity]]To create or edit an activity form, navigate to ''Forms'' in the root menu and select the '''Activity''' option. The list in the left pane will list the existing forms.For more information about creating forms, see the [[form-builder-reference-guide/Purpose|Form Builder Reference Guide]].[[File:CCA-Form-Buttons-51.PNG|450px|thumbnail|center|Use these buttons to add, edit, delete, import, and export forms]]# Click the '''Add new form''' ('''+''') button.# In the Form Builder application that opens, customize the form by dragging controls onto the form canvas and editing their properties.# Select a form in the list of forms that appears.# Click the '''Edit''' [[File:CCA-Form-Edit-Button-51.png|26px]] button.# In the Form Builder application that opens, customize the form by dragging controls onto the form canvas and editing their properties.# In the list of forms that appears, select the form you wish to remove.# Click the '''Delete''' button ('''X''').# In the list of forms that appears, select the form you wish to duplicate.# Click the '''Clone form''' [[File:CCA-Form-Clone-Button-51.png|26px]] button.# Click the '''Import form''' [[File:CCA-Form-Import-Button-51.png|26px]] button.# In the dialog that appears, enter the name of the form you wish to import, browse for the file, and click '''Upload'''.# The imported form will appear in the list.# In the list of forms that appears, select the form you wish to export.# Click the '''Export form''' [[File:CCA-Form-Export-Button-51.png|26px]] button.# The form will be downloaded immediately.Activity form properties are edited in the ''Properties'' tab.[[File:Activity-Properties-50.png|450px|thumbnail|center|Activity form Properties tab]]''Name'' is the unique name given to this activity form.The ''Default form for preview outbound'' checkbox is selected when this activity form is to be used as default for preview outbound campaigns. ''Search grid columns'' allows you to designate specific form fields as searchable within a [[Contact-center-administrator-guide/ActivityTab#Enable_screenpop_activity_form|screenpop activity form]] in Agent Desktop. With this setting, it is possible to have [[Contact-center-administrator-guide/Lists|calling list]] columns shown as search results. In order to make calling list columns searchable, you must make calling list columns [[Contact-center-administrator-guide/Lists#Searchable_Field|searchable]] when importing a list. Additionally, you must map the form field to the calling list column in section [[Contact-center-administrator-guide/ActivityTab#Pre-fill_form_fields_from_the_following_lists|Services & Campaigns > Activities tab]]. For more information, see the ''Form Builder Reference Guide'', section [[Form-builder-reference-guide/SearchableCallListColumns|How to Display Searchable Call List Columns in Activity Forms]].To add a form field, click '''add'''. In the dialog window that opens, select the '''Field''' and '''Sorting''' options to be placed on the form. The ''Field'' options displayed are the labels (i.e., names) of the various [[Form-builder-reference-guide/DynamicUIOverview#System_Controls|controls]] used in your created form. The ''Sorting'' options allow you to customize the display of searched grid columns; the options include the following:* '''Disabled''' - No sorting* '''ASC''' - Sort in ascending order* '''DESC''' - Sort in descending order[[File:Activity-Add-50.png|450px|thumbnail|center|Adding fields and sorting options to the activity form]]The ''Used in...'' tab displays the services that use the selected activity form. This area is where you associate a form with a campaign or service.[[File:Forms-Used-In-50.png|450px|thumbnail|center|Used in... tab]]