AugmentationAugmentation forms allow your contact center to display and merge contact information from external databases (e.g., an integrated CRM or The Data Group) in order to provide additional or background information for selected contacts. Augmentation forms are configured in the Contact Center Administrator application, and the fields shown on Augmentation forms are edited in the Form Builder application..[[File:CCA-Forms-Augmentation-51.PNG|800px|thumbnail|center|Augmentation form configuration]]Names are assigned to the Contact forms using the ''Properties'' tab. The Contact form properties are described as follows.[[File:Forms-Augmentation-Properties-50.png|450px|thumbnail|center|Augmentation form properties]]''Name'' is the name of the selected form.''Type'' is the type of form. Note that for Augmentation forms, there is only one type (i.e., Augmentation).Select the checkbox for ''Default form for this type'' if this form is to be the default for all Augmentation forms.To assign the selected Augmentation form to a [[contact-center-administrator-guide/ClientPartitions|client partition]], click the '''Client Partitions''' tab. This tab displays partitions to which the form is already assigned, and it allows you to change those assignments as well. Click '''edit''' to select partitions and assign them to the Augmentation form.[[File:Contact-Client-Partitions-50.png|450px|thumbnail|center|Client Partitions tab]]To create or edit a form, select the '''Contact''' option from the root menu of Contact Center Administrator (''Configuration > Forms > Augmentation''). The left pane will list the existing forms. Note that forms configured for your contact center are listed in this application, but they are built and edited in the Form Builder application.For more information about creating forms, see the [[form-builder-reference-guide/Purpose|Form Builder Reference Guide]].'''Note:''' Some service configuration changes that affect agent behavior are not picked up dynamically by Agent Desktop. Thus, after making any changes to augmentation forms, we recommend that all affected logged-in agents refresh their browser page.[[File:CCA-Form-Buttons-51.PNG|450px|thumbnail|center|Use these buttons to add, edit, delete, import, and export forms]]# Click the '''Add new form''' ('''+''') button.# In the Form Builder application that opens, customize the form by dragging controls onto the form canvas and editing their properties.# Select a form in the list of forms that appears.# Click the '''Edit''' [[File:CCA-Form-Edit-Button-51.png|26px]] button.# In the Form Builder application that opens, customize the form by dragging controls onto the form canvas and editing their properties.# In the list of forms that appears, select the form you wish to remove.# Click the '''Delete''' button ('''X''').# In the list of forms that appears, select the form you wish to duplicate.# Click the '''Clone form''' [[File:CCA-Form-Clone-Button-51.png|26px]] button.# Click the '''Import form''' [[File:CCA-Form-Import-Button-51.png|26px]] button.# In the dialog that appears, enter the name and type of the form you wish to import, browse for the file, and click '''Upload'''.# The imported form will appear in the list.# In the list of forms that appears, select the form you wish to export.# Click the '''Export form''' [[File:CCA-Form-Export-Button-51.png|26px]] button.# The form will be downloaded immediately.