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From Bright Pattern Documentation
< 5.8:Faq
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• 5.19 • 5.2 • 5.3 • 5.8

Contents

  • Frequently Asked Questions
    • Introduction
  • About FAQAgent Desktop
  • After Call Work
  • Agent Desktop Helper Application
  • Not Ready
  • Outbound Calls
  • Queue
  • Rejecting Calls
  • Selecting Services
  • Spam
  • VoicemailContact Center Administrator
  • Blended Voice
  • Callback
  • Caller ID
  • Email
  • Email SMTP Settings
  • Exporting Recordings
  • Help Screens
  • Hold Music
    • 1.1 What format can be used for hold music?
  • Lists
  • Messenger Integrations
  • Outbound Campaigns
  • Recordings
  • Scenarios
  • Services
  • Skills
  • Supervisors
  • Users
  • Virtual Queue Configuration
  • Antivirus That Can Be Used Safely With Agent DesktopReporting
  • Aux Codes
  • Customizing Reports
  • Dispositions
  • Interaction Records
  • Interpreting Reports
  • Metrics
  • Removing Users from Reports
  • Report Access
  • Report Execution Error
  • Reporting Database
  • Reviewing Scenario Steps
  • Scheduled Reports
  • Which Report to UseScenario Builder
  • Request Skill Block
  • Scenario Blocks
  • VariablesVideo Tutorials
  • Agent Desktop Voicemail Configuration

Hold Music

What format can be used for hold music?

Bright Pattern currently supports .WAV files in the following format: G.711 μ-law mono 8 kHz format. The volume settings can be changed only for .WAV files in uncompressed PCM 16-bit format.

Hold music is uploaded in the Contact Center Administrator application, section Audio Treatments.

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