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• 5.19 • 5.2 • 5.3 • 5.8

Hold Music

What format can be used for hold music?

Bright Pattern currently supports .WAV files in the following format: G.711 μ-law mono 8 KBPS format. Although we do not currently support MP3 files or stereo audio, support for stereo audio and additional file types will be added at a later time.

Hold music is uploaded in the Contact Center Administrator application, section Audio Treatments.
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