How to Accept or Reject an EvaluationWhen someone has completed an evaluation of one of your interactions, you will be alerted on the Agent Desktop, on either the navigation bar (i.e., the icons on the left side of the screen) or the ''Eval Home'' screen.Upon reviewing the evaluation, you will enter the confirmation process. During ''confirmation'', you receive the evaluation of your interaction, with feedback and the quality score given by the quality evaluator, and you can either accept or dispute/reject the score.Confirmation gives your supervisor the opportunity to review the evaluation form with you, while giving you the chance to accept that you are open to following the provided notes and completing any suggested training. What’s more, this process allows you to dispute a score and provide a reason why.Accepted evaluations are marked as complete and reflect on your overall scores. You can then find them by selecting the [[QM/EvalHome/Overview#Accepted | Accepted]] search preset button in Eval Home.Rejected evaluations are passed back to the evaluator, who will review any comments the agent or supervisor made on the rejected evaluation. Rejected evaluations will remain classified as disputed until they are finally accepted by the agent or supervisor. You can find rejected evaluations by selecting the Disputed search preset button in Eval Home.