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From Bright Pattern Documentation
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5.19
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5.3
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5.8
Contents
Omni QM Guide
Introduction
About
Process
Why We Created Omni QM
Tutorials
Omni QM for Agents
Omni QM for Agents
Navigating Omni QM
How to View Your Evaluations
How to Accept or Reject an Evaluation
How to View and Understand Your Quality Score
How to Do a Self-Evaluation
Omni QM for Supervisors
Omni QM for Quality Evaluators
Omni QM for Admins
Reference
QM Configuration
Evaluation Forms
Eval Home
Eval Console
Quality Score Widgets
QM Reports
エージェント
エージェント向けのオムニ QM
オムニQMのナビゲーション
評価の表示方法
評価の承認または却下
品質スコアの見方
自己評価の実施
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