Locate or Create Screen Pop URLs for a Salesforce Object[http://www.brightpattern.com/cloud-contact-center/ SFDC integration] provides the ability to access defined Saleforce.com (SFDC) Objects as screen pop candidates through the use of the associated screen pop scenario block URL, which is typically supplied by the SFDC System Administrator; however, the following process is provided as an example of how to derive the SFDC Object screen pop URLs on your own.Bright Pattern Contact Center uses the [[scenario-builder-reference-guide/Salesforce.comScreenpop|Salesforce.com Screenpop]] scenario block to display SFDC records (objects) in the Agent Desktop application. This block not only allows the selection of an individual Object ID, but it will also accommodate SFDC URLs for screen pop objects.'''Note:''' The Object ID URL may differ between Service Cloud and Sales Cloud. Therefore, a single scenario may or may not work across the enterprise.[[File:sfdc-integration-guide-image36.png|thumb|800px|center|]]Utilizing Salesforce, perform the desired task manually that you wish to perform via the screen pop URL. For example, if you are interested in opening a new case from an account and a specific contact within Sales Cloud, you should proceed as follows:# From the Contact record, scroll down to ''Cases'', and then select '''New Case'''. A new case record should open, as shown.[[File:sfdc-integration-guide-image37.png|thumb|800px|center|]]* 001 = Account* 003 = Contact* 00T = TaskTypically, the ''retURL'' or ''Return URL'' is not desired unless the requirement is to return to a specific object. By removing the ''Return URL'', the default action will be to return to the original work object.* '''Remove this:''' retURL=%2F003E000000NoeJj&* The '''Final URL''' is:This URL will be placed in the Salesforce.com Screenpop block's [[scenario-builder-reference-guide/Salesforce.comScreenpop#Object ID|Object ID]] field.[[File:sfdc-integration-guide-image38.png|thumb|800px|center|]]Utilizing Salesforce, perform the desired task manually that you wish to perform via the Screen pop URL. For example, if you are interested in opening a new case from an account and a specific contact within Service Cloud, you should proceed as follows.# To locate the behind-the-scenes URL, select the down arrow on the left side, as shown.[[File:sfdc-integration-guide-image39.png|thumb|800px|center|]]Select '''New Case''' and click the '''edit''' link. This should result in the ''Link to Share'' dialog box.[[File:sfdc-integration-guide-image40.png|thumb|800px|center|]]In ''Link to Share'', three options are available:* Include all primary tabs and subtitles* Include only this tab* Create standard Salesforce URLThe URL identifies the SFDC Object parameters required for your screen pop. The initial SFDC URL segment is not required (''https://bpdemo-dev-ed.my.salesforce.com/)'' and should be removed--the desktop integration will use the configured domain URL. The result is: console#%2F500%2Fe%3Fdef_contact_id%3D003E000000NoeJk%26def_account_id%3D001E000000NK3PmThe Object parameters '''def_contact_id''' and '''def_account_id''' would be replaced by the scenario-defined objects/variables.The URI data format is as follows (for reference only): %26 = “&” %2F = “/” %3F = “?”Thus the result would be the following: console#%2F500%2Fe%3Fdef_contact_id%3D'''$(SFContact.Id)'''%26def_account_id%3D'''$(SFContact.Account.Id)'''Common Object ID identifiers (as identified by the three leading field characters) are as follows:* 001 = Account* 003 = Contact* 00T = TaskThis URL will be placed in the Salesforce.com Screenpop scenario block's [[scenario-builder-reference-guide/Salesforce.comScreenpop#Object ID|Object ID]] field:[[File:sfdc-integration-guide-image41.png|thumb|800px|center|]]