From Bright Pattern Documentation
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| − | = Calls = | + | = Calls = |
*[[agent-guide/Tutorials/Calls/Overview | Overview]] | *[[agent-guide/Tutorials/Calls/Overview | Overview]] | ||
| + | *[[agent-guide/Tutorials/Calls/Controls | Call Controls]] | ||
Accepting/Rejecting Calls | Accepting/Rejecting Calls | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoAnsweranIncomingCall | How to Answer an Incoming Call]] |
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoRejectanIncomingCall | How to Reject an Incoming Call]] |
After Call Work and Dispositions | After Call Work and Dispositions | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoEnterDispositionsandNotes | Dispositions and Notes]] |
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoWrapUpAfter-callWork | How to Wrap Up After Call Work]] |
| + | Callback Reservation | ||
| + | *[[Agent-guide/Tutorials/Calls/AboutCallbackReservation | About Callback Reservation]] | ||
Conferences | Conferences | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoHostaConference | How to Host a Conference]] |
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoParticipateinaConference | How to Participate in a Conference]] |
Consultations and Transfers | Consultations and Transfers | ||
| − | *[[agent-guide/ | + | *[[agent-guide/Tutorials/Calls/ConsultationsandTransfers | How to Make Consultations and Transfers]] |
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Directory | Directory | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoUsetheDirectory | How to Use the Directory]] |
Favorites | Favorites | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoUseFavoriteContacts | How to Use Favorite Contacts]] |
Follow-ups | Follow-ups | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoScheduleaFollow-upActivity | How to Schedule a Follow-up Activity]] |
Mute and Hold | Mute and Hold | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoHoldandRetrieveaCall | How to Hold and Retrieve a Call]] |
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoMuteaCall | How to Mute a Call]] |
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoReleaseaCall | How to Release a Call]] |
| − | Placing Calls | + | Placing Calls and Using the Dial Pad |
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoMakeanInternalCall | How to Make an Internal Call]] |
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoMakeanOutboundCall | How to Make an Outbound Call]] |
| + | *[[Agent-guide/Tutorials/Calls/HowtoSpeedDialThroughExternalIVRs | How to Speed Dial Through External IVRs]] | ||
Recording and Voice | Recording and Voice | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoConnectaVoiceApplicationtoYourCall | How to Connect a Voice Application to Your Call]] |
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoRecordaCall | How to Record a Call]] |
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoStoporPauseCallRecording | How to Stop Call Recording]] |
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoUsePre-recordedMessages | How to Use Prerecorded Messages]] |
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoCollectaVoiceSignature | Voice Signatures ]] |
Redialing | Redialing | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoRedialaPreviouslyDialedNumber | How to Redial a Previously Dialed Number]] |
| + | Remote Assistance | ||
| + | *[[Agent-guide/Tutorials/Calls/RemoteAssistance | Overview: Remote Assistance During Calls]] | ||
| + | *[[Agent-guide/Tutorials/Calls/InitiateRemoteAssistanceCall | How to Initiate Remote Assistance During a Phone Call]] | ||
| + | *[[Agent-guide/Tutorials/Calls/TransferCallwithRemoteAssistance | How to Transfer a Call with an Active Remote Assistance Session]] | ||
Sending Numeric Information | Sending Numeric Information | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoSendNumericInformation | How to Send Numeric Information]] |
Service Queue | Service Queue | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoPlaceaCallinaServiceQueue | How to Place a Call in a Service Queue]] |
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Latest revision as of 04:00, 29 May 2024
Calls
Accepting/Rejecting Calls
After Call Work and Dispositions
Callback Reservation
Conferences
Consultations and Transfers
Directory
Favorites
Follow-ups
Mute and Hold
Placing Calls and Using the Dial Pad
Recording and Voice
- How to Connect a Voice Application to Your Call
- How to Record a Call
- How to Stop Call Recording
- How to Use Prerecorded Messages
- Voice Signatures
Redialing
Remote Assistance
- Overview: Remote Assistance During Calls
- How to Initiate Remote Assistance During a Phone Call
- How to Transfer a Call with an Active Remote Assistance Session
Sending Numeric Information
Service Queue