From Bright Pattern Documentation
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| − | = Calls = | + | = Calls = |
*[[agent-guide/Tutorials/Calls/Overview | Overview]] | *[[agent-guide/Tutorials/Calls/Overview | Overview]] | ||
*[[agent-guide/Tutorials/Calls/Controls | Call Controls]] | *[[agent-guide/Tutorials/Calls/Controls | Call Controls]] | ||
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*[[Agent-guide/Tutorials/Calls/HowtoMuteaCall | How to Mute a Call]] | *[[Agent-guide/Tutorials/Calls/HowtoMuteaCall | How to Mute a Call]] | ||
*[[Agent-guide/Tutorials/Calls/HowtoReleaseaCall | How to Release a Call]] | *[[Agent-guide/Tutorials/Calls/HowtoReleaseaCall | How to Release a Call]] | ||
| − | Placing Calls | + | Placing Calls and Using the Dial Pad |
*[[Agent-guide/Tutorials/Calls/HowtoMakeanInternalCall | How to Make an Internal Call]] | *[[Agent-guide/Tutorials/Calls/HowtoMakeanInternalCall | How to Make an Internal Call]] | ||
*[[Agent-guide/Tutorials/Calls/HowtoMakeanOutboundCall | How to Make an Outbound Call]] | *[[Agent-guide/Tutorials/Calls/HowtoMakeanOutboundCall | How to Make an Outbound Call]] | ||
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Redialing | Redialing | ||
*[[Agent-guide/Tutorials/Calls/HowtoRedialaPreviouslyDialedNumber | How to Redial a Previously Dialed Number]] | *[[Agent-guide/Tutorials/Calls/HowtoRedialaPreviouslyDialedNumber | How to Redial a Previously Dialed Number]] | ||
| + | Remote Assistance | ||
| + | *[[Agent-guide/Tutorials/Calls/RemoteAssistance | Overview: Remote Assistance During Calls]] | ||
| + | *[[Agent-guide/Tutorials/Calls/InitiateRemoteAssistanceCall | How to Initiate Remote Assistance During a Phone Call]] | ||
| + | *[[Agent-guide/Tutorials/Calls/TransferCallwithRemoteAssistance | How to Transfer a Call with an Active Remote Assistance Session]] | ||
Sending Numeric Information | Sending Numeric Information | ||
*[[Agent-guide/Tutorials/Calls/HowtoSendNumericInformation | How to Send Numeric Information]] | *[[Agent-guide/Tutorials/Calls/HowtoSendNumericInformation | How to Send Numeric Information]] | ||
Service Queue | Service Queue | ||
*[[Agent-guide/Tutorials/Calls/HowtoPlaceaCallinaServiceQueue | How to Place a Call in a Service Queue]] | *[[Agent-guide/Tutorials/Calls/HowtoPlaceaCallinaServiceQueue | How to Place a Call in a Service Queue]] | ||
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Latest revision as of 04:00, 29 May 2024
Calls
Accepting/Rejecting Calls
After Call Work and Dispositions
Callback Reservation
Conferences
Consultations and Transfers
Directory
Favorites
Follow-ups
Mute and Hold
Placing Calls and Using the Dial Pad
Recording and Voice
- How to Connect a Voice Application to Your Call
- How to Record a Call
- How to Stop Call Recording
- How to Use Prerecorded Messages
- Voice Signatures
Redialing
Remote Assistance
- Overview: Remote Assistance During Calls
- How to Initiate Remote Assistance During a Phone Call
- How to Transfer a Call with an Active Remote Assistance Session
Sending Numeric Information
Service Queue