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The Search Directory scenario block checks the phone numbers of the [[contact-center-administrator-guide/StaticEntries|configured static entries]] to see if any of them matches the specified number. If a match is found, the block updates the specified variable with the name of the static entry. This block can be used, for example, to substitute the caller ID number of an incoming call with the contact name, when the call is delivered to a user’s Agent Desktop. | The Search Directory scenario block checks the phone numbers of the [[contact-center-administrator-guide/StaticEntries|configured static entries]] to see if any of them matches the specified number. If a match is found, the block updates the specified variable with the name of the static entry. This block can be used, for example, to substitute the caller ID number of an incoming call with the contact name, when the call is delivered to a user’s Agent Desktop. | ||
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[[File:Search-Directory-Block-Settings.png|450px|thumbnail|center|Scenario Builder Search Directory scenario block settings]] | [[File:Search-Directory-Block-Settings.png|450px|thumbnail|center|Scenario Builder Search Directory scenario block settings]] | ||
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Latest revision as of 04:03, 29 May 2024
Search Directory
The Search Directory scenario block checks the phone numbers of the configured static entries to see if any of them matches the specified number. If a match is found, the block updates the specified variable with the name of the static entry. This block can be used, for example, to substitute the caller ID number of an incoming call with the contact name, when the call is delivered to a user’s Agent Desktop.
Conditional Exits
The Search Directory block may take the Not Found conditional exit if the supplied number does not match any directory entries.
Settings
Number to search
Number to search is the number to look up or the name of the variable that holds the number (e.g., $(item.from)).
Variable to save name to
This parameter represents the name of the variable to update with the name of the matching static entry (e.g., $(item.fullName)).
