From Bright Pattern Documentation
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The Bright Pattern Contact Center guide ''Tutorials for Admins'' provides instructions for using the Agent Desktop application to perform typical contact center supervisory functions including the following: | The Bright Pattern Contact Center guide ''Tutorials for Admins'' provides instructions for using the Agent Desktop application to perform typical contact center supervisory functions including the following: | ||
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For descriptions supervisor related areas of Agent Desktop, see the Bright Pattern Contact Center ''Supervisor Guide''. | For descriptions supervisor related areas of Agent Desktop, see the Bright Pattern Contact Center ''Supervisor Guide''. | ||
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Latest revision as of 04:10, 29 May 2024
Purpose
The Bright Pattern Contact Center guide Tutorials for Admins provides instructions for using the Agent Desktop application to perform typical contact center supervisory functions including the following:
- Managing agents
- Monitoring teams, services, and more, using real-time metrics
- Operating campaigns
- Maintaining email queues and calendars
For descriptions supervisor related areas of Agent Desktop, see the Bright Pattern Contact Center Supervisor Guide.