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(Created page with "<translate>= Scenario Blocks = The following is a list of all blocks available in the Scenario Builder application, as well as their settings and conditional exits. == All Sc...") |
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| − | + | = Scenario Blocks = | |
| − | The following is a list of all blocks available in the Scenario Builder application, as well as their settings and conditional exits. | + | The following is a list of all blocks available in the Scenario Builder application, as well as definitions of their settings and conditional exits. |
== All Scenario Blocks == | == All Scenario Blocks == | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/Accept | Accept]] | *[[scenario-builder-reference-guide/ScenarioBlocks/Accept | Accept]] | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/AddtoCallingList | Add to Calling List]] | *[[scenario-builder-reference-guide/ScenarioBlocks/AddtoCallingList | Add to Calling List]] | ||
| + | *[[scenario-builder-reference-guide/ScenarioBlocks/AIAgent | AI Agent]] | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/Answer | Answer]] | *[[scenario-builder-reference-guide/ScenarioBlocks/Answer | Answer]] | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/AskaBot | Ask a Bot]] | *[[scenario-builder-reference-guide/ScenarioBlocks/AskaBot | Ask a Bot]] | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/AttachedData | Attached Data]] | *[[scenario-builder-reference-guide/ScenarioBlocks/AttachedData | Attached Data]] | ||
| + | *[[scenario-builder-reference-guide/ScenarioBlocks/AWSLambda | AWS Lambda]] | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/BrightPatternCreateObject | Bright Pattern Create Object]] | *[[scenario-builder-reference-guide/ScenarioBlocks/BrightPatternCreateObject | Bright Pattern Create Object]] | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/BrightPatternDeleteObject | Bright Pattern Delete Object]] | *[[scenario-builder-reference-guide/ScenarioBlocks/BrightPatternDeleteObject | Bright Pattern Delete Object]] | ||
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*[[scenario-builder-reference-guide/ScenarioBlocks/FetchURL | Fetch URL]] | *[[scenario-builder-reference-guide/ScenarioBlocks/FetchURL | Fetch URL]] | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/FindAgent | Find Agent ]] | *[[scenario-builder-reference-guide/ScenarioBlocks/FindAgent | Find Agent ]] | ||
| + | *[[scenario-builder-reference-guide/ScenarioBlocks/GetAgentState | Get Agent State]] | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/GetNextRecord | Get Next Record]] | *[[scenario-builder-reference-guide/ScenarioBlocks/GetNextRecord | Get Next Record]] | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/GetStatistics | Get Statistics]] | *[[scenario-builder-reference-guide/ScenarioBlocks/GetStatistics | Get Statistics]] | ||
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*[[scenario-builder-reference-guide/ScenarioBlocks/StartAnotherScenario | Start Another Scenario]] | *[[scenario-builder-reference-guide/ScenarioBlocks/StartAnotherScenario | Start Another Scenario]] | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/StopPrompt | Stop Prompt]] | *[[scenario-builder-reference-guide/ScenarioBlocks/StopPrompt | Stop Prompt]] | ||
| + | *[[Scenario-builder-reference-guide/ScenarioBlocks/Switch | Switch]] | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/Voicemail | Voicemail]] | *[[scenario-builder-reference-guide/ScenarioBlocks/Voicemail | Voicemail]] | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/Wait | Wait]] | *[[scenario-builder-reference-guide/ScenarioBlocks/Wait | Wait]] | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/WebScreenPop | Web Screen Pop]] | *[[scenario-builder-reference-guide/ScenarioBlocks/WebScreenPop | Web Screen Pop]] | ||
| + | *[[scenario-builder-reference-guide/ScenarioBlocks/ZendeskAPIRequest | Zendesk API Request]] | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/ZendeskCreateObject | Zendesk Create Object]] | *[[scenario-builder-reference-guide/ScenarioBlocks/ZendeskCreateObject | Zendesk Create Object]] | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/ZendeskScreenPop | Zendesk Screen Pop]] | *[[scenario-builder-reference-guide/ScenarioBlocks/ZendeskScreenPop | Zendesk Screen Pop]] | ||
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*[[scenario-builder-reference-guide/ScenarioBlocks/ZendeskSelectAccount | Zendesk Select Account]] | *[[scenario-builder-reference-guide/ScenarioBlocks/ZendeskSelectAccount | Zendesk Select Account]] | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/ZendeskUpdate | Zendesk Update Object ]] | *[[scenario-builder-reference-guide/ScenarioBlocks/ZendeskUpdate | Zendesk Update Object ]] | ||
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Latest revision as of 03:33, 3 March 2025
Scenario Blocks
The following is a list of all blocks available in the Scenario Builder application, as well as definitions of their settings and conditional exits.
All Scenario Blocks
- Accept
- Add to Calling List
- AI Agent
- Answer
- Ask a Bot
- Attached Data
- AWS Lambda
- Bright Pattern Create Object
- Bright Pattern Delete Object
- Bright Pattern Search Object
- Bright Pattern Update Object
- Chat Bot Select Account
- Collect Digits
- Comment
- Connect Call
- Connect Chat
- DB Execute
- Exception Handler
- Exit
- Fetch URL
- Find Agent
- Get Agent State
- Get Next Record
- Get Statistics
- Get User Configuration
- Goto
- Identify Contact
- If
- Internal Message
- Log
- Menu
- Microsoft Dynamics Create Object
- Microsoft Dynamics Delete Object
- Microsoft Dynamics Screen Pop
- Microsoft Dynamics Search Object
- Microsoft Dynamics Select Account
- Microsoft Dynamics Update Object
- Play-Listen
- Play Prompt
- Record
- Request Callback
- Request Input
- Request Skill or Service
- Retrieve Internal Record
- RightNow Create Object
- RightNow Screen Pop
- RightNow Search
- RightNow Select Account
- RightNow Update
- Salesforce.com Delete
- Salesforce.com Insert
- Salesforce.com Screenpop
- Salesforce.com Search
- Salesforce.com Select Account
- Salesforce.com Update
- Save Survey Response
- Search Directory
- Self-Service Provided
- Send Message
- ServiceNow Create Object
- ServiceNow Screen Pop
- ServiceNow Search
- ServiceNow Select Account
- ServiceNow Update Object
- Set Agent State
- Set Case
- Set Custom Reporting Field
- Set Disposition
- Set Priority
- Set Prompt Language
- Set Variable
- Start Another Scenario
- Stop Prompt
- Switch
- Voicemail
- Wait
- Web Screen Pop
- Zendesk API Request
- Zendesk Create Object
- Zendesk Screen Pop
- Zendesk Search
- Zendesk Select Account
- Zendesk Update Object
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