From Bright Pattern Documentation
Jump to: navigation, search
(Updated via BpClonePage extension. Source page: draft:Scenario-builder-reference-guide/ScenarioBlocks)
 
(11 intermediate revisions by 5 users not shown)
Line 1: Line 1:
−
#REDIRECT [[5.3:scenario-builder-reference-guide/ScenarioBlocks/Overview]]
+
= Scenario Blocks =
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/Overview |  Overview]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/Accept |  Accept]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/AddtoCallingList |  Add to Calling List]]
 +
*[[Scenario-builder-reference-guide/ScenarioBlocks/AIAgent|AI Agent]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/Answer |  Answer]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/AskaBot |  Ask a Bot]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/AttachedData |  Attached Data]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/AWSLambda |  AWS Lambda]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/BrightPatternCreateObject |  Bright Pattern Create Object]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/BrightPatternDeleteObject |  Bright Pattern Delete Object]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/BrightPatternSearchObject |  Bright Pattern Search Object]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/BrightPatternUpdateObject |  Bright Pattern Update Object]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/ChatBotSelectAccount |  Chat Bot Select Account]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/CollectDigits |  Collect Digits]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/Comment |  Comment]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/ConnectCall |  Connect Call]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/ConnectChat |  Connect Chat ]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/DBExecute |  DB Execute]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/EMail |  EMail]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/ExceptionHandler |  Exception Handler]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/Exit |  Exit]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/ExternalTransferCall | External Transfer Call]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/FetchURL |  Fetch URL]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/FindAgent |  Find Agent ]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/GetAgentState |  Get Agent State]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/GetNextRecord |  Get Next Record]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/GetStatistics |  Get Statistics]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/GetUserConfiguration |  Get User Configuration]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/Goto |  Goto]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/IdentifyContact |  Identify Contact]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/If |  If]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/InternalMessage |  Internal Message]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/Log |  Log]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/Menu |  Menu]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/MicrosoftDynamicsCreateObject |  Microsoft Dynamics Create Object]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/MicrosoftDynamicsDeleteObject |  Microsoft Dynamics Delete Object]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/MicrosoftDynamicsScreenPop |  Microsoft Dynamics Screen Pop]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/MicrosoftDynamicsSearchObject |  Microsoft Dynamics Search Object]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/MicrosoftDynamicsSelectAccount |  Microsoft Dynamics Select Account]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/MicrosoftDynamicsUpdateObject |  Microsoft Dynamics Update Object]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/MonitorCall | Monitor Call]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/PlayListen |  Play-Listen]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/PlayPrompt |  Play Prompt]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/Record |  Record]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/Return |  Return]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/RequestCallback |  Request Callback]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/RequestInput |  Request Input]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/RequestSkillorService |  Request Skill or Service]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/RetrieveInternalRecord |  Retrieve Internal Record]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/RightNowCreateObject |  RightNow Create Object]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/RightNowScreenPop |  RightNow Screen Pop]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/RightNowSearch |  RightNow Search]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/RightNowSelectAccount |  RightNow Select Account]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/RightNowUpdate |  RightNow Update]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/Salesforce.comDelete |  Salesforce.com Delete]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/Salesforce.comInsert |  Salesforce.com Insert]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/Salesforce.comScreenpop |  Salesforce.com Screenpop]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/Salesforce.comSearch |  Salesforce.com Search]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/Salesforce.comSelectAccount |  Salesforce.com Select Account]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/Salesforce.comUpdate |  Salesforce.com Update]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/SaveSurveyResponse |  Save Survey Response]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/SearchDirectory |  Search Directory]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/Self-ServiceProvided |  Self-Service Provided]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/SendMessage |  Send Message]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/ServiceNowCreateObject |  ServiceNow Create Object]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/ServiceNowScreenPop |  ServiceNow Screen Pop]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/ServiceNowSearch |  ServiceNow Search]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/ServiceNowSelectAccount |  ServiceNow Select Account]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/ServiceNowUpdateObject |  ServiceNow Update Object]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/SetAgentState |  Set Agent State]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/SetCase |  Set Case]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/SetCustomReportingField |  Set Custom Reporting Field]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/SetDisposition |  Set Disposition]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/SetPriority |  Set Priority]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/SetPromptLanguage |  Set Prompt Language]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/SetVariable |  Set Variable]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/StartAnotherScenario |  Start Another Scenario]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/StopPrompt |  Stop Prompt]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/Switch |  Switch]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/Voicemail |  Voicemail]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/Wait |  Wait]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/WebScreenPop |  Web Screen Pop]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/ZendeskAPIRequest |  Zendesk API Request]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/ZendeskCreateObject |  Zendesk Create Object]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/ZendeskScreenPop |  Zendesk Screen Pop]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/ZendeskSearch |  Zendesk Search]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/ZendeskSelectAccount |  Zendesk Select Account]]
 +
*[[scenario-builder-reference-guide/ScenarioBlocks/ZendeskUpdate |  Zendesk Update Object ]]

Latest revision as of 09:53, 28 March 2025

• 5.19 • 5.3 • 5.8

Scenario Blocks

Retrieved from "https://help.brightpattern.com/index.php?title=5.19:Scenario-builder-reference-guide/ScenarioBlocks&oldid=162084"