From Bright Pattern Documentation
| Line 103: | Line 103: | ||
Reporting | Reporting | ||
*[[contact-center-administrator-guide/ReportTemplates | Report Templates]] | *[[contact-center-administrator-guide/ReportTemplates | Report Templates]] | ||
| − | |||
*[[contact-center-administrator-guide/ReportingSettings | Reporting Settings]] | *[[contact-center-administrator-guide/ReportingSettings | Reporting Settings]] | ||
| + | *[[contact-center-administrator-guide/WFMReports | WFM Reports]] | ||
Custom | Custom | ||
*[[contact-center-administrator-guide/CustomReportingFields | Custom Reporting Fields ]] | *[[contact-center-administrator-guide/CustomReportingFields | Custom Reporting Fields ]] | ||
Revision as of 20:17, 24 August 2018
• 日本語
<translate>=Contact Center Administrator Guide= Introduction
General Information
Contact Center Configuration Process
- Initial General Configuration
- Inbound Voice Service Configuration
- Outbound Campaign Configuration
- Email Service Configuration
- Chat Service Configuration
- Web Chat Configuration
Users and Teams
- Overview
- Users
- Forwarding and Voicemail Operation
- Teams
- Agent Dashboard Metrics
- Roles
- Privileges
- Skill Levels
- Help Screens
Directory
Scenario Entries
Scenarios
Workflows
Services and Campaigns
- Services and Campaigns Overview
- Properties Tab
- Assignments Tab
- Lists Tab
- Dispositions Tab
- Activity Tab
- Numbers Tab
- Service Level Tab
- Outbound Tab
- Results Tab
- Archive Tab
- Canned Tab
- Email Tab
- Pre-defined Dispositions
- Outbound - General
- Outbound - Calling Hours
- Outbound - Dial Rules
- Outbound - DNC
- Outbound - Diagnostics
Lists
Tasks
Case & Contact Management
Forms
Call Center Configuration
- General Settings
- Integration Accounts
- Identification
- Knowledge Base
- Calendars
- Hours of Operation
- State Calling Hours
- Auxiliary Skills
- Language Skills
- Audio Treatments
- Shared Voice Segments
- Voicemail
- Omni-Channel Routing
- Chat Settings
- Email Settings
Quality Management
Reporting
Custom
Security
Appendices
- Countries, Calling Codes, and Time Zones
- System Requirements
- Agent Desktop Helper Application
- Glossary
</translate>