From Bright Pattern Documentation
| Line 7: | Line 7: | ||
*[[contact-center-administrator-guide/UserInterfaceOverview | User Interface Overview]] | *[[contact-center-administrator-guide/UserInterfaceOverview | User Interface Overview]] | ||
*[[contact-center-administrator-guide/ApplicationSettings | Application Settings]] | *[[contact-center-administrator-guide/ApplicationSettings | Application Settings]] | ||
| − | Tutorials | + | Configuration Tutorials |
*[[contact-center-administrator-guide/QuickStart | Quick Start]] | *[[contact-center-administrator-guide/QuickStart | Quick Start]] | ||
| + | Voice Tutorials | ||
*[[contact-center-administrator-guide/HowtoConfigureInboundVoiceServices | How to Configure Inbound Voice Services]] | *[[contact-center-administrator-guide/HowtoConfigureInboundVoiceServices | How to Configure Inbound Voice Services]] | ||
*[[contact-center-administrator-guide/HowtoConfigureOutboundCampaigns | How to Configure Outbound Campaigns]] | *[[contact-center-administrator-guide/HowtoConfigureOutboundCampaigns | How to Configure Outbound Campaigns]] | ||
*[[contact-center-administrator-guide/HowtoConfigureSoftphoneforRemoteDesktop | How to Configure Softphone for Remote Desktop]] | *[[contact-center-administrator-guide/HowtoConfigureSoftphoneforRemoteDesktop | How to Configure Softphone for Remote Desktop]] | ||
| + | Email Tutorials | ||
*[[contact-center-administrator-guide/HowtoConfigureEmailServices | How to Configure Email Services]] | *[[contact-center-administrator-guide/HowtoConfigureEmailServices | How to Configure Email Services]] | ||
| + | Chat Tutorials | ||
*[[contact-center-administrator-guide/HowtoConfigureChatServices | How to Configure Chat Services]] | *[[contact-center-administrator-guide/HowtoConfigureChatServices | How to Configure Chat Services]] | ||
| − | *[[contact-center-administrator-guide/ | + | *[[contact-center-administrator-guide/HowtoConfigureWebChat | How to Configure Web Chat]] |
*[[contact-center-administrator-guide/HowtoIntegrateBotswithChat | How to Integrate Bots with Chat]] | *[[contact-center-administrator-guide/HowtoIntegrateBotswithChat | How to Integrate Bots with Chat]] | ||
| + | *[[contact-center-administrator-guide/HowtoEditChatWidgetStyle | How to Edit Chat Widget Style]] | ||
| + | *[[contact-center-administrator-guide/HowtoAddContactTab | How to Add a Contact Tab]] | ||
| + | *[[contact-center-administrator-guide/HowtoGetChatWidgetHTMLSnippet | How to Get the HTML Snippet for Your Chat Widget]] | ||
| + | AI and Bot Tutorials | ||
| + | *[[contact-center-administrator-guide/HowtoCreateWatsonAssistant | How to Create a Watson Assistant] | ||
| + | Integration Tutorials | ||
| + | *[[contact-center-administrator-guide/HowtoIntegrateFacebookMessenger | How to Add an Integration Account]] | ||
| + | *[[contact-center-administrator-guide/HowtoIntegrateFacebookMessenger | How to Add a Bot or Chat Suggestions Engine]] | ||
| + | *[[contact-center-administrator-guide/HowtoIntegrateFacebookMessenger | How to Integrate Facebook Messenger]] | ||
| + | Scenario Tutorials | ||
| + | *[[contact-center-administrator-guide/HowtoCreateChatScenario | How to Create a Chat Scenario]] | ||
| + | *[[contact-center-administrator-guide/HowtoCreateChatScenarioThatUsesBots | How to Create a Chat Scenario That Uses Bots]] | ||
| + | *[[contact-center-administrator-guide/HowtoCreateChatScenarioEntry | How to Create a Chat Scenario Entry]] | ||
| + | Service Tutorials | ||
| + | *[[contact-center-administrator-guide/HowtoCreateChatService | How to Create a Chat Service]] | ||
Users and Teams | Users and Teams | ||
*[[contact-center-administrator-guide/Overview | Overview]] | *[[contact-center-administrator-guide/Overview | Overview]] | ||
Revision as of 21:59, 5 November 2018
• 日本語
<translate>=Contact Center Administrator Guide= Introduction
General Information
Configuration Tutorials
Voice Tutorials
- How to Configure Inbound Voice Services
- How to Configure Outbound Campaigns
- How to Configure Softphone for Remote Desktop
Email Tutorials
Chat Tutorials
- How to Configure Chat Services
- How to Configure Web Chat
- How to Integrate Bots with Chat
- How to Edit Chat Widget Style
- How to Add a Contact Tab
- How to Get the HTML Snippet for Your Chat Widget
AI and Bot Tutorials
- [[contact-center-administrator-guide/HowtoCreateWatsonAssistant | How to Create a Watson Assistant]
Integration Tutorials
- How to Add an Integration Account
- How to Add a Bot or Chat Suggestions Engine
- How to Integrate Facebook Messenger
Scenario Tutorials
- How to Create a Chat Scenario
- How to Create a Chat Scenario That Uses Bots
- How to Create a Chat Scenario Entry
Service Tutorials
Users and Teams
- Overview
- Users
- Forwarding and Voicemail Operation
- Teams
- Agent Dashboard Metrics
- Roles
- Privileges
- Skill Levels
- Help Screens
Directory
Scenario Entries
Scenarios
Workflows
Services and Campaigns
- Services and Campaigns Overview
- Properties Tab
- Assignments Tab
- Lists Tab
- Dispositions Tab
- Activity Tab
- Numbers Tab
- Service Level Tab
- Outbound Tab
- Results Tab
- Archive Tab
- Canned Tab
- Email Tab
- Pre-defined Dispositions
- Outbound - General
- Outbound - Calling Hours
- Outbound - Dial Rules
- Outbound - DNC
- Outbound - Diagnostics
Lists
Tasks
Case & Contact Management
Forms
Call Center Configuration
- General Settings
- Integration Accounts
- Identification
- Knowledge Base
- Calendars
- Hours of Operation
- State Calling Hours
- Auxiliary Skills
- Language Skills
- Audio Treatments
- Shared Voice Segments
- Voicemail
- Omni-Channel Routing
- Chat Settings
- Email Settings
Quality Management
Reporting
Custom
Security
Appendices
- Agent Desktop Helper Application
- Countries, Calling Codes, and Time Zones
- Glossary
- Setting Up Private S3 Storage
- System Requirements
</translate>