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*[[contact-center-administrator-guide/HowtoConfigureWebChat | How to Configure Web Chat]] | *[[contact-center-administrator-guide/HowtoConfigureWebChat | How to Configure Web Chat]] | ||
*[[contact-center-administrator-guide/HowtoIntegrateBotswithChat | How to Integrate Bots with Chat]] | *[[contact-center-administrator-guide/HowtoIntegrateBotswithChat | How to Integrate Bots with Chat]] | ||
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Users and Teams | Users and Teams | ||
*[[contact-center-administrator-guide/Overview | Overview]] | *[[contact-center-administrator-guide/Overview | Overview]] | ||
Revision as of 01:57, 6 November 2018
• 日本語
<translate>=Contact Center Administrator Guide= Introduction
General Information
Tutorials
- Quick Start
- All Tutorials for Admins
- How to Configure Chat Services
- How to Configure Email Services
- How to Configure Inbound Voice Services
- How to Configure Outbound Campaigns
- How to Configure Softphone for Remote Desktop
- How to Configure Web Chat
- How to Integrate Bots with Chat
Users and Teams
- Overview
- Users
- Forwarding and Voicemail Operation
- Teams
- Agent Dashboard Metrics
- Roles
- Privileges
- Skill Levels
- Help Screens
Directory
Scenario Entries
Scenarios
Workflows
Services and Campaigns
- Services and Campaigns Overview
- Properties Tab
- Assignments Tab
- Lists Tab
- Dispositions Tab
- Activity Tab
- Numbers Tab
- Service Level Tab
- Outbound Tab
- Results Tab
- Archive Tab
- Canned Tab
- Email Tab
- Pre-defined Dispositions
- Outbound - General
- Outbound - Calling Hours
- Outbound - Dial Rules
- Outbound - DNC
- Outbound - Diagnostics
Lists
Tasks
Case & Contact Management
Forms
Call Center Configuration
- General Settings
- Integration Accounts
- Identification
- Knowledge Base
- Calendars
- Hours of Operation
- State Calling Hours
- Auxiliary Skills
- Language Skills
- Audio Treatments
- Shared Voice Segments
- Voicemail
- Omni-Channel Routing
- Chat Settings
- Email Settings
Quality Management
Reporting
Custom
Security
Appendices
- Agent Desktop Helper Application
- Countries, Calling Codes, and Time Zones
- Glossary
- Setting Up Private S3 Storage
- System Requirements
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