From Bright Pattern Documentation
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*[[contact-center-administrator-guide/EmailSettings | Email Settings]] | *[[contact-center-administrator-guide/EmailSettings | Email Settings]] | ||
Quality Management | Quality Management | ||
| − | *[[ | + | *[[Contact-center-administrator-guide/AboutQualityManagement | Quality Management Sections]] |
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Reporting | Reporting | ||
*[[Contact-center-administrator-guide/AboutReporting | Reporting Sections]] | *[[Contact-center-administrator-guide/AboutReporting | Reporting Sections]] | ||
Revision as of 17:12, 18 March 2019
• 日本語
<translate>=Contact Center Administrator Guide= Introduction
General Information
Tutorials
Concepts
Users and Teams
- Overview
- Users
- Forwarding and Voicemail Operation
- Teams
- Agent Dashboard Metrics
- Roles
- Privileges
- Skill Levels
- Help Screens
Directory
Scenario Entries
Scenarios
Workflows
Services and Campaigns
- Services and Campaigns Overview
- Properties Tab
- Assignments Tab
- Lists Tab
- Dispositions Tab
- Activity Tab
- Numbers Tab
- Service Level Tab
- Outbound Tab
- Results Tab
- Archive Tab
- Canned Tab
- Email Tab
- Pre-defined Dispositions
- Outbound - General
- Outbound - Calling Hours
- Outbound - Dial Rules
- Outbound - DNC
- Outbound - Diagnostics
Lists
Tasks
Case & Contact Management
- General Settings
- Client Partitions
- Case Categories
- Case Pending Reasons
- Custom Fields
- Import & Export
Forms
Call Center Configuration
- General Settings
- Integration Accounts
- Identification
- Knowledge Base
- Calendars
- Hours of Operation
- State Calling Hours
- Auxiliary Skills
- Language Skills
- Audio Treatments
- Shared Voice Segments
- Voicemail
- Omni-Channel Routing
- Chat Settings
- Email Settings
Quality Management
Reporting
Custom
Security
Appendices
</translate>