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| Line 83: |
Line 83: |
| | *[[contact-center-administrator-guide/Augmentation | Augmentation]] | | *[[contact-center-administrator-guide/Augmentation | Augmentation]] |
| | Call Center Configuration | | Call Center Configuration |
| − | *[[contact-center-administrator-guide/GeneralSettings | General Settings]] | + | *[[Contact-center-administrator-guide/AboutCallCenterConfiguration | Call Center Configuration Sections]] |
| − | *[[contact-center-administrator-guide/IntegrationAccounts | Integration Accounts]]
| |
| − | ** [[contact-center-administrator-guide/IntegrationAccounts/AmazonAWS | AWS]]
| |
| − | ** [[contact-center-administrator-guide/IntegrationAccounts/BotChatSuggestionsEngine | Bot / Chat suggestions engine]]
| |
| − | ** [[contact-center-administrator-guide/IntegrationAccounts/ExternalKnowledgeBase | External Knowledge Base]]
| |
| − | ** [[contact-center-administrator-guide/IntegrationAccounts/LoxysoftWFM | Loxysoft WFM]]
| |
| − | ** [[contact-center-administrator-guide/IntegrationAccounts/Messenger | Messenger]]
| |
| − | ** [[contact-center-administrator-guide/IntegrationAccounts/NICE | NICE]]
| |
| − | ** [[contact-center-administrator-guide/IntegrationAccounts/NaturalLanguageUnderstanding | Natural Language Understanding]]
| |
| − | ** [[contact-center-administrator-guide/IntegrationAccounts/NextCaller | Next Caller]]
| |
| − | ** [[contact-center-administrator-guide/IntegrationAccounts/RightNow | RightNow]]
| |
| − | ** [[contact-center-administrator-guide/IntegrationAccounts/Salesforce.com | Salesforce.com]]
| |
| − | ** [[contact-center-administrator-guide/IntegrationAccounts/ServiceNow | ServiceNow]]
| |
| − | ** [[contact-center-administrator-guide/IntegrationAccounts/SingleSign-On | Single Sign-On]]
| |
| − | ** [[contact-center-administrator-guide/IntegrationAccounts/SpeechToText | Speech To Text]]
| |
| − | ** [[contact-center-administrator-guide/IntegrationAccounts/StatisticsDataReceiver | Statistics Data Receiver]]
| |
| − | ** [[contact-center-administrator-guide/IntegrationAccounts/TextToSpeech | Text To Speech]]
| |
| − | ** [[contact-center-administrator-guide/IntegrationAccounts/The Data GroupTDG | The Data Group (TDG)]]
| |
| − | ** [[contact-center-administrator-guide/IntegrationAccounts/WFM | WFM]]
| |
| − | ** [[contact-center-administrator-guide/IntegrationAccounts/Zapier | Zapier]]
| |
| − | ** [[contact-center-administrator-guide/IntegrationAccounts/Zendesk | Zendesk]]
| |
| − | *[[contact-center-administrator-guide/Identification | Identification]]
| |
| − | *[[contact-center-administrator-guide/KnowledgeBase | Knowledge Base]]
| |
| − | *[[contact-center-administrator-guide/Calendars | Calendars]]
| |
| − | *[[contact-center-administrator-guide/HoursofOperation | Hours of Operation]]
| |
| − | *[[contact-center-administrator-guide/StateCallingHours | State Calling Hours]]
| |
| − | *[[contact-center-administrator-guide/AuxiliarySkills | Auxiliary Skills]]
| |
| − | *[[contact-center-administrator-guide/LanguageSkills | Language Skills]]
| |
| − | *[[contact-center-administrator-guide/AudioTreatments | Audio Treatments]]
| |
| − | *[[contact-center-administrator-guide/SharedVoiceSegments | Shared Voice Segments ]]
| |
| − | *[[contact-center-administrator-guide/Voicemail | Voicemail]]
| |
| − | *[[contact-center-administrator-guide/Omni-ChannelRouting | Omni-Channel Routing]]
| |
| − | *[[contact-center-administrator-guide/ChatSettings | Chat Settings]]
| |
| − | *[[contact-center-administrator-guide/EmailSettings | Email Settings]]
| |
| | Quality Management | | Quality Management |
| | *[[Contact-center-administrator-guide/AboutQualityManagement | Quality Management Sections]] | | *[[Contact-center-administrator-guide/AboutQualityManagement | Quality Management Sections]] |
