From Bright Pattern Documentation
| Line 70: | Line 70: | ||
*[[contact-center-administrator-guide/TaskLog | Task Log]] | *[[contact-center-administrator-guide/TaskLog | Task Log]] | ||
Case & Contact Management | Case & Contact Management | ||
| + | *[[Contact-center-administrator-guide/AboutCaseandContactManagement | Case & Contact Management Sections]] | ||
*[[contact-center-administrator-guide/CaseandContactGeneralSettings | General Settings]] | *[[contact-center-administrator-guide/CaseandContactGeneralSettings | General Settings]] | ||
*[[contact-center-administrator-guide/ClientPartitions | Client Partitions]] | *[[contact-center-administrator-guide/ClientPartitions | Client Partitions]] | ||
Revision as of 18:27, 18 March 2019
• 日本語
<translate>=Contact Center Administrator Guide= Introduction
General Information
Tutorials
Concepts
Users and Teams
- Overview
- Users
- Forwarding and Voicemail Operation
- Teams
- Agent Dashboard Metrics
- Roles
- Privileges
- Skill Levels
- Help Screens
Directory
Scenario Entries
Scenarios
Workflows
Services and Campaigns
- Services and Campaigns Overview
- Properties Tab
- Assignments Tab
- Lists Tab
- Dispositions Tab
- Activity Tab
- Numbers Tab
- Service Level Tab
- Outbound Tab
- Results Tab
- Archive Tab
- Canned Tab
- Email Tab
- Pre-defined Dispositions
- Outbound - General
- Outbound - Calling Hours
- Outbound - Dial Rules
- Outbound - DNC
- Outbound - Diagnostics
Lists
Tasks
Case & Contact Management
- Case & Contact Management Sections
- General Settings
- Client Partitions
- Case Categories
- Case Pending Reasons
- Custom Fields
- Import & Export
Forms
Call Center Configuration
Quality Management
Reporting
Custom
Security
Appendices
</translate>