From Bright Pattern Documentation
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Case & Contact Management | Case & Contact Management | ||
*[[Contact-center-administrator-guide/AboutCaseandContactManagement | Case & Contact Management Sections]] | *[[Contact-center-administrator-guide/AboutCaseandContactManagement | Case & Contact Management Sections]] | ||
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Forms | Forms | ||
*[[Contact-center-administrator-guide/AboutForms | Forms Sections]] | *[[Contact-center-administrator-guide/AboutForms | Forms Sections]] | ||
Revision as of 18:33, 18 March 2019
• 日本語
<translate>=Contact Center Administrator Guide= Introduction
General Information
Tutorials
Concepts
Users and Teams
- Overview
- Users
- Forwarding and Voicemail Operation
- Teams
- Agent Dashboard Metrics
- Roles
- Privileges
- Skill Levels
- Help Screens
Directory
Scenario Entries
Scenarios
Workflows
Services and Campaigns
- Services and Campaigns Overview
- Properties Tab
- Assignments Tab
- Lists Tab
- Dispositions Tab
- Activity Tab
- Numbers Tab
- Service Level Tab
- Outbound Tab
- Results Tab
- Archive Tab
- Canned Tab
- Email Tab
- Pre-defined Dispositions
- Outbound - General
- Outbound - Calling Hours
- Outbound - Dial Rules
- Outbound - DNC
- Outbound - Diagnostics
Lists
Tasks
Case & Contact Management
Forms
Call Center Configuration
Quality Management
Reporting
Custom
Security
Appendices
</translate>