From Bright Pattern Documentation
< 5.19:Faq
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| − | <translate>= Queue = | + | <translate>= Queue = <!--T:1--> |
| − | === '''Why would customers be placed in a queue?''' === | + | === '''Why would customers be placed in a queue?''' === <!--T:2--> |
| + | <!--T:3--> | ||
If there are agents logged in and busy with other work, then the chat customers would wait in queue. If there are no agents skilled for chat logged into the system, then the "No Agents" branch of the chat scenario will execute and send the following text to customers: “Sorry, there are no agents available.” | If there are agents logged in and busy with other work, then the chat customers would wait in queue. If there are no agents skilled for chat logged into the system, then the "No Agents" branch of the chat scenario will execute and send the following text to customers: “Sorry, there are no agents available.” | ||
</translate> | </translate> | ||
Revision as of 21:59, 16 September 2019
• 日本語
<translate>= Queue =
Why would customers be placed in a queue?
If there are agents logged in and busy with other work, then the chat customers would wait in queue. If there are no agents skilled for chat logged into the system, then the "No Agents" branch of the chat scenario will execute and send the following text to customers: “Sorry, there are no agents available.”
</translate>