From Bright Pattern Documentation
< 5.19:Faq
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| − | == How do agents select a service to use? == | + | == How do agents select a service to use? == |
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In the Agent Desktop application, agents can use the ''Service Selector'' to select the desired service. The available services and campaigns shown in the selector depend on what has been configured and assigned for your team. | In the Agent Desktop application, agents can use the ''Service Selector'' to select the desired service. The available services and campaigns shown in the selector depend on what has been configured and assigned for your team. | ||
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The Service Selector appears on the left-hand side of Agent Desktop, beneath the ''Number Input Field''. Use the down arrow | The Service Selector appears on the left-hand side of Agent Desktop, beneath the ''Number Input Field''. Use the down arrow | ||
[[File:Agent-Desktop-Service-Selector-Arrow.png|26px]] to view available services in the drop-down menu. | [[File:Agent-Desktop-Service-Selector-Arrow.png|26px]] to view available services in the drop-down menu. | ||
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[[File:Agent-Desktop-Service-Selector.png|450px|thumbnail|center|Use the Service Selector to choose a service]] | [[File:Agent-Desktop-Service-Selector.png|450px|thumbnail|center|Use the Service Selector to choose a service]] | ||
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For more information on how to use Agent Desktop, refer to the ''Agent Guide'', section [[agent-guide/UserInterfaceOverview|User Interface Overview]]. | For more information on how to use Agent Desktop, refer to the ''Agent Guide'', section [[agent-guide/UserInterfaceOverview|User Interface Overview]]. | ||
| − | + | [[Category:FAQ]] | |
| − | [[Category:FAQ]] | ||
Latest revision as of 04:02, 29 May 2024
• 日本語
Selecting Services
How do agents select a service to use?
In the Agent Desktop application, agents can use the Service Selector to select the desired service. The available services and campaigns shown in the selector depend on what has been configured and assigned for your team.
The Service Selector appears on the left-hand side of Agent Desktop, beneath the Number Input Field. Use the down arrow
to view available services in the drop-down menu.
For more information on how to use Agent Desktop, refer to the Agent Guide, section User Interface Overview.