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| − | + | = Scenario Blocks = | |
*[[scenario-builder-reference-guide/ScenarioBlocks/Overview | Overview]] | *[[scenario-builder-reference-guide/ScenarioBlocks/Overview | Overview]] | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/Accept | Accept]] | *[[scenario-builder-reference-guide/ScenarioBlocks/Accept | Accept]] | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/AddtoCallingList | Add to Calling List]] | *[[scenario-builder-reference-guide/ScenarioBlocks/AddtoCallingList | Add to Calling List]] | ||
| + | *[[Scenario-builder-reference-guide/ScenarioBlocks/AIAgent|AI Agent]] | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/Answer | Answer]] | *[[scenario-builder-reference-guide/ScenarioBlocks/Answer | Answer]] | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/AskaBot | Ask a Bot]] | *[[scenario-builder-reference-guide/ScenarioBlocks/AskaBot | Ask a Bot]] | ||
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*[[scenario-builder-reference-guide/ScenarioBlocks/ExternalTransferCall | External Transfer Call]] | *[[scenario-builder-reference-guide/ScenarioBlocks/ExternalTransferCall | External Transfer Call]] | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/FetchURL | Fetch URL]] | *[[scenario-builder-reference-guide/ScenarioBlocks/FetchURL | Fetch URL]] | ||
| − | *[[scenario-builder-reference-guide/ScenarioBlocks/FindAgent | Find Agent ]] | + | *[[scenario-builder-reference-guide/ScenarioBlocks/FindAgent | Find Agent (Call & Chat)]] |
| + | *[[scenario-builder-reference-guide/ScenarioBlocks/FindAgent-task-email | Find Agent (Task & Email)]] | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/GetAgentState | Get Agent State]] | *[[scenario-builder-reference-guide/ScenarioBlocks/GetAgentState | Get Agent State]] | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/GetNextRecord | Get Next Record]] | *[[scenario-builder-reference-guide/ScenarioBlocks/GetNextRecord | Get Next Record]] | ||
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*[[scenario-builder-reference-guide/ScenarioBlocks/IdentifyContact | Identify Contact]] | *[[scenario-builder-reference-guide/ScenarioBlocks/IdentifyContact | Identify Contact]] | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/If | If]] | *[[scenario-builder-reference-guide/ScenarioBlocks/If | If]] | ||
| + | *[[scenario-builder-reference-guide/ScenarioBlocks/ItemCompleted | Item Completed]] | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/InternalMessage | Internal Message]] | *[[scenario-builder-reference-guide/ScenarioBlocks/InternalMessage | Internal Message]] | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/Log | Log]] | *[[scenario-builder-reference-guide/ScenarioBlocks/Log | Log]] | ||
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*[[scenario-builder-reference-guide/ScenarioBlocks/MicrosoftDynamicsSelectAccount | Microsoft Dynamics Select Account]] | *[[scenario-builder-reference-guide/ScenarioBlocks/MicrosoftDynamicsSelectAccount | Microsoft Dynamics Select Account]] | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/MicrosoftDynamicsUpdateObject | Microsoft Dynamics Update Object]] | *[[scenario-builder-reference-guide/ScenarioBlocks/MicrosoftDynamicsUpdateObject | Microsoft Dynamics Update Object]] | ||
| + | *[[scenario-builder-reference-guide/ScenarioBlocks/MonitorCall | Monitor Call]] | ||
| + | *[[scenario-builder-reference-guide/ScenarioBlocks/MoveToServiceQueue | Move to Service Queue]] | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/PlayListen | Play-Listen]] | *[[scenario-builder-reference-guide/ScenarioBlocks/PlayListen | Play-Listen]] | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/PlayPrompt | Play Prompt]] | *[[scenario-builder-reference-guide/ScenarioBlocks/PlayPrompt | Play Prompt]] | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/Record | Record]] | *[[scenario-builder-reference-guide/ScenarioBlocks/Record | Record]] | ||
| + | *[[scenario-builder-reference-guide/ScenarioBlocks/Return | Return]] | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/RequestCallback | Request Callback]] | *[[scenario-builder-reference-guide/ScenarioBlocks/RequestCallback | Request Callback]] | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/RequestInput | Request Input]] | *[[scenario-builder-reference-guide/ScenarioBlocks/RequestInput | Request Input]] | ||
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*[[scenario-builder-reference-guide/ScenarioBlocks/SetPriority | Set Priority]] | *[[scenario-builder-reference-guide/ScenarioBlocks/SetPriority | Set Priority]] | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/SetPromptLanguage | Set Prompt Language]] | *[[scenario-builder-reference-guide/ScenarioBlocks/SetPromptLanguage | Set Prompt Language]] | ||
| + | *[[scenario-builder-reference-guide/ScenarioBlocks/SetService | Set Service]] | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/SetVariable | Set Variable]] | *[[scenario-builder-reference-guide/ScenarioBlocks/SetVariable | Set Variable]] | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/StartAnotherScenario | Start Another Scenario]] | *[[scenario-builder-reference-guide/ScenarioBlocks/StartAnotherScenario | Start Another Scenario]] | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/StopPrompt | Stop Prompt]] | *[[scenario-builder-reference-guide/ScenarioBlocks/StopPrompt | Stop Prompt]] | ||
| + | *[[scenario-builder-reference-guide/ScenarioBlocks/Switch | Switch]] | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/Voicemail | Voicemail]] | *[[scenario-builder-reference-guide/ScenarioBlocks/Voicemail | Voicemail]] | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/Wait | Wait]] | *[[scenario-builder-reference-guide/ScenarioBlocks/Wait | Wait]] | ||
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*[[scenario-builder-reference-guide/ScenarioBlocks/ZendeskSelectAccount | Zendesk Select Account]] | *[[scenario-builder-reference-guide/ScenarioBlocks/ZendeskSelectAccount | Zendesk Select Account]] | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/ZendeskUpdate | Zendesk Update Object ]] | *[[scenario-builder-reference-guide/ScenarioBlocks/ZendeskUpdate | Zendesk Update Object ]] | ||
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Latest revision as of 12:09, 25 July 2025
Scenario Blocks
- Overview
- Accept
- Add to Calling List
- AI Agent
- Answer
- Ask a Bot
- Attached Data
- AWS Lambda
- Bright Pattern Create Object
- Bright Pattern Delete Object
- Bright Pattern Search Object
- Bright Pattern Update Object
- Chat Bot Select Account
- Collect Digits
- Comment
- Connect Call
- Connect Chat
- DB Execute
- Exception Handler
- Exit
- External Transfer Call
- Fetch URL
- Find Agent (Call & Chat)
- Find Agent (Task & Email)
- Get Agent State
- Get Next Record
- Get Statistics
- Get User Configuration
- Goto
- Identify Contact
- If
- Item Completed
- Internal Message
- Log
- Menu
- Microsoft Dynamics Create Object
- Microsoft Dynamics Delete Object
- Microsoft Dynamics Screen Pop
- Microsoft Dynamics Search Object
- Microsoft Dynamics Select Account
- Microsoft Dynamics Update Object
- Monitor Call
- Move to Service Queue
- Play-Listen
- Play Prompt
- Record
- Return
- Request Callback
- Request Input
- Request Skill or Service
- Retrieve Internal Record
- RightNow Create Object
- RightNow Screen Pop
- RightNow Search
- RightNow Select Account
- RightNow Update
- Salesforce.com Delete
- Salesforce.com Insert
- Salesforce.com Screenpop
- Salesforce.com Search
- Salesforce.com Select Account
- Salesforce.com Update
- Save Survey Response
- Search Directory
- Self-Service Provided
- Send Message
- ServiceNow Create Object
- ServiceNow Screen Pop
- ServiceNow Search
- ServiceNow Select Account
- ServiceNow Update Object
- Set Agent State
- Set Case
- Set Custom Reporting Field
- Set Disposition
- Set Priority
- Set Prompt Language
- Set Service
- Set Variable
- Start Another Scenario
- Stop Prompt
- Switch
- Voicemail
- Wait
- Web Screen Pop
- Zendesk API Request
- Zendesk Create Object
- Zendesk Screen Pop
- Zendesk Search
- Zendesk Select Account
- Zendesk Update Object
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