From Bright Pattern Documentation
| Line 88: | Line 88: | ||
*[[contact-center-administrator-guide/IntegrationAccounts | Integration Accounts]] | *[[contact-center-administrator-guide/IntegrationAccounts | Integration Accounts]] | ||
** [[contact-center-administrator-guide/IntegrationAccounts/AmazonAWS | AWS]] | ** [[contact-center-administrator-guide/IntegrationAccounts/AmazonAWS | AWS]] | ||
| + | ** [[contact-center-administrator-guide/IntegrationAccounts/BotChatSuggestionsEngine | Bot / Chat suggestions engine]] | ||
| + | ** [[contact-center-administrator-guide/IntegrationAccounts/ExternalKnowledgeBase | External Knowledge Base]] | ||
| + | ** [[contact-center-administrator-guide/IntegrationAccounts/LoxysoftWFM | Loxysoft WFM]] | ||
| + | ** [[contact-center-administrator-guide/IntegrationAccounts/Messenger | Messenger]] | ||
| + | ** [[contact-center-administrator-guide/IntegrationAccounts/NICE | NICE]] | ||
| + | ** [[contact-center-administrator-guide/IntegrationAccounts/NaturalLanguageUnderstanding | Natural Language Understanding]] | ||
| + | ** [[contact-center-administrator-guide/IntegrationAccounts/NextCaller | Next Caller]] | ||
| + | ** [[contact-center-administrator-guide/IntegrationAccounts/OracleServiceCloud | Oracle Service Cloud]] | ||
| + | ** [[contact-center-administrator-guide/IntegrationAccounts/RightNow | RightNow]] | ||
| + | ** [[contact-center-administrator-guide/IntegrationAccounts/Salesforce.com | Salesforce.com]] | ||
| + | ** [[contact-center-administrator-guide/IntegrationAccounts/ServiceNow | ServiceNow]] | ||
| + | ** [[contact-center-administrator-guide/IntegrationAccounts/SingleSign-On | Single Sign-On]] | ||
| + | ** [[contact-center-administrator-guide/IntegrationAccounts/SpeechToText | Speech To Text]] | ||
| + | ** [[contact-center-administrator-guide/IntegrationAccounts/StatisticsDataReceiver | Statistics Data Receiver]] | ||
| + | ** [[contact-center-administrator-guide/IntegrationAccounts/TextToSpeech | Text To Speech]] | ||
| + | ** [[contact-center-administrator-guide/IntegrationAccounts/The Data GroupTDG | The Data Group (TDG)]] | ||
| + | ** [[contact-center-administrator-guide/IntegrationAccounts/WFM | WFM]] | ||
| + | ** [[contact-center-administrator-guide/IntegrationAccounts/Zapier | Zapier]] | ||
| + | ** [[contact-center-administrator-guide/IntegrationAccounts/Zendesk | Zendesk]] | ||
*[[contact-center-administrator-guide/Identification | Identification]] | *[[contact-center-administrator-guide/Identification | Identification]] | ||
*[[contact-center-administrator-guide/KnowledgeBase | Knowledge Base]] | *[[contact-center-administrator-guide/KnowledgeBase | Knowledge Base]] | ||
Revision as of 21:38, 7 November 2018
• 日本語
<translate>=Contact Center Administrator Guide= Introduction
General Information
Tutorials
- Quick Start
- How to Configure Chat Services
- How to Configure Email Services
- How to Configure Inbound Voice Services
- How to Configure Outbound Campaigns
- How to Configure Softphone for Remote Desktop
- How to Configure Web Chat
- How to Integrate Bots with Chat
- All Tutorials for Admins
Users and Teams
- Overview
- Users
- Forwarding and Voicemail Operation
- Teams
- Agent Dashboard Metrics
- Roles
- Privileges
- Skill Levels
- Help Screens
Directory
Scenario Entries
Scenarios
Workflows
Services and Campaigns
- Services and Campaigns Overview
- Properties Tab
- Assignments Tab
- Lists Tab
- Dispositions Tab
- Activity Tab
- Numbers Tab
- Service Level Tab
- Outbound Tab
- Results Tab
- Archive Tab
- Canned Tab
- Email Tab
- Pre-defined Dispositions
- Outbound - General
- Outbound - Calling Hours
- Outbound - Dial Rules
- Outbound - DNC
- Outbound - Diagnostics
Lists
Tasks
Case & Contact Management
Forms
Call Center Configuration
- General Settings
- Integration Accounts
- Identification
- Knowledge Base
- Calendars
- Hours of Operation
- State Calling Hours
- Auxiliary Skills
- Language Skills
- Audio Treatments
- Shared Voice Segments
- Voicemail
- Omni-Channel Routing
- Chat Settings
- Email Settings
Quality Management
Reporting
Custom
Security
Appendices
- Agent Desktop Helper Application
- Countries, Calling Codes, and Time Zones
- Glossary
- Setting Up Private S3 Storage
- System Requirements
</translate>