From Bright Pattern Documentation
< 5.19:Agent-guide | Work | Calendar
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| − | = Calendar Overview = | + | = Calendar Overview = |
Beyond showing dates, the Agent Desktop Calendar serves multiple purposes: | Beyond showing dates, the Agent Desktop Calendar serves multiple purposes: | ||
* Schedule and edit events and appointments | * Schedule and edit events and appointments | ||
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* Facilitate follow-ups to customers | * Facilitate follow-ups to customers | ||
| − | == Articles == | + | == Articles == |
The following is a list of articles in this section: | The following is a list of articles in this section: | ||
*[[agent-guide/Work/Calendar/Views | Calendar Views]] | *[[agent-guide/Work/Calendar/Views | Calendar Views]] | ||
*[[agent-guide/Work/Calendar/Reminders | Reminders]] | *[[agent-guide/Work/Calendar/Reminders | Reminders]] | ||
| − | == Tutorials == | + | == Tutorials == |
Learn more about using the Calendar in this guide's [[Agent-guide/Tutorials/Calendar | Tutorials]] section. | Learn more about using the Calendar in this guide's [[Agent-guide/Tutorials/Calendar | Tutorials]] section. | ||
*[[agent-guide/HowtoEditExistingEvents | How to Edit Existing Events]] | *[[agent-guide/HowtoEditExistingEvents | How to Edit Existing Events]] | ||
*[[agent-guide/HowtoOpentheCalendar | How to Open the Calendar]] | *[[agent-guide/HowtoOpentheCalendar | How to Open the Calendar]] | ||
*[[agent-guide/HowtoScheduleanEvent | How to Schedule an Event]] | *[[agent-guide/HowtoScheduleanEvent | How to Schedule an Event]] | ||
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Latest revision as of 04:01, 29 May 2024
Calendar Overview
Beyond showing dates, the Agent Desktop Calendar serves multiple purposes:
- Schedule and edit events and appointments
- Reassign events to other contact center users
- Set reminders
- Facilitate follow-ups to customers
Articles
The following is a list of articles in this section:
Tutorials
Learn more about using the Calendar in this guide's Tutorials section.