From Bright Pattern Documentation
| Line 125: | Line 125: | ||
*[[contact-center-administrator-guide/Encryption | Encryption Settings]] | *[[contact-center-administrator-guide/Encryption | Encryption Settings]] | ||
Reporting | Reporting | ||
| − | *[[ | + | *[[Contact-center-administrator-guide/AboutReporting | Reporting Sections]] |
| − | |||
| − | |||
Custom | Custom | ||
*[[Contact-center-administrator-guide/AboutCustom | Custom Sections]] | *[[Contact-center-administrator-guide/AboutCustom | Custom Sections]] | ||
Revision as of 17:03, 18 March 2019
• 日本語
<translate>=Contact Center Administrator Guide= Introduction
General Information
Tutorials
Concepts
Users and Teams
- Overview
- Users
- Forwarding and Voicemail Operation
- Teams
- Agent Dashboard Metrics
- Roles
- Privileges
- Skill Levels
- Help Screens
Directory
Scenario Entries
Scenarios
Workflows
Services and Campaigns
- Services and Campaigns Overview
- Properties Tab
- Assignments Tab
- Lists Tab
- Dispositions Tab
- Activity Tab
- Numbers Tab
- Service Level Tab
- Outbound Tab
- Results Tab
- Archive Tab
- Canned Tab
- Email Tab
- Pre-defined Dispositions
- Outbound - General
- Outbound - Calling Hours
- Outbound - Dial Rules
- Outbound - DNC
- Outbound - Diagnostics
Lists
Tasks
Case & Contact Management
- General Settings
- Client Partitions
- Case Categories
- Case Pending Reasons
- Custom Fields
- Import & Export
Forms
Call Center Configuration
- General Settings
- Integration Accounts
- Identification
- Knowledge Base
- Calendars
- Hours of Operation
- State Calling Hours
- Auxiliary Skills
- Language Skills
- Audio Treatments
- Shared Voice Segments
- Voicemail
- Omni-Channel Routing
- Chat Settings
- Email Settings
Quality Management
- General Settings
- Survey Forms
- Grading Categories
- Call Recording and Monitoring
- Screen Recording
- Encryption Settings
Reporting
Custom
Security
Appendices
</translate>