From Bright Pattern Documentation
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*[[Agent-guide/Tutorials/Calls/HowtoMuteaCall | How to Mute a Call]] | *[[Agent-guide/Tutorials/Calls/HowtoMuteaCall | How to Mute a Call]] | ||
*[[Agent-guide/Tutorials/Calls/HowtoReleaseaCall | How to Release a Call]] | *[[Agent-guide/Tutorials/Calls/HowtoReleaseaCall | How to Release a Call]] | ||
| − | Placing Calls | + | Placing Calls and Using the Dial Pad |
*[[Agent-guide/Tutorials/Calls/HowtoMakeanInternalCall | How to Make an Internal Call]] | *[[Agent-guide/Tutorials/Calls/HowtoMakeanInternalCall | How to Make an Internal Call]] | ||
*[[Agent-guide/Tutorials/Calls/HowtoMakeanOutboundCall | How to Make an Outbound Call]] | *[[Agent-guide/Tutorials/Calls/HowtoMakeanOutboundCall | How to Make an Outbound Call]] | ||
Revision as of 18:21, 12 August 2020
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Calls
Accepting/Rejecting Calls
After Call Work and Dispositions
Callback Reservation
Conferences
Consultations and Transfers
Directory
Favorites
Follow-ups
Mute and Hold
Placing Calls and Using the Dial Pad
Recording and Voice
- How to Connect a Voice Application to Your Call
- How to Record a Call
- How to Stop Call Recording
- How to Use Prerecorded Messages
- Voice Signatures
Redialing
Remote Assistance
- Overview: Remote Assistance During Calls
- How to Initiate Remote Assistance During a Phone Call
- How to Transfer a Call with an Active Remote Assistance Session
Sending Numeric Information
Service Queue
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