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• 5.19 • 5.3 • 5.8

<translate>= How to Make Consultations and Transfers =

Consult, Conference, and Blind Transfer

Consultations

Consultations are calls where

Conference Calls

Conference calls are calls where

Blind Transfers

A blind transfer is when an agent passes a call to another phone number or extension without knowing if

Keyboard Shortcuts

Note that

Initiate transfer or conference: Alt-Shift-T Blind transfer: Alt-Shift-B (existing shortcut) Dial consult: Alt-Shift - D Dial conference: Alt-Shift-C

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