• 5.19 • 5.3 • 5.8

getCallRecordingStatus(item_id)

Gets call recording status information.

See the Embedded Agent Desktop Specification's Use Cases section for ways to use this method.

Request

Syntax

window.bpspat.api.addCallRecordingStatusHandler(function(data){});
window.bpspat.api.getCallRecordingStatus(item_id);

Arguments

Parameter	Type	Description
item_id	string	interaction item_id, obtained by tracking interactions using addInteractionRenderedHandler

Response

Response Parameters

The response object may contain the following.

Name	Data Type	Description	Example
item_id	string	Interaction ID	"AA9ED493-8EB5-4120-A631-0919856E8358"
call_id	string	Call identifier	"7A741A68-7F75-458A-ADB0-842D0F3BA8C3/203"
command	string	The command used for the callback function	"call_recording_status"
recording	boolean	Whether a call is being recorded ("1") or not ("0")	"1"
muted	boolean	Whether the call recording is muted ("1") or not ("0")	"0"

Example Response

 {
  "item_id": "D3FA4B4F-244A-41E4-AE89-022BF2AA8D11",
  "call_id": "7A741A68-7F75-458A-ADB0-842D0F3BA8C3\/211",
  "command": "call_recording_status",
  "recording": "1",
  "muted": "0"
 }

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