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Scenario Blocks Overview

The following subbook lists all blocks available in the Scenario Builder application, as well as definitions of their settings and conditional exits.

All Scenario Blocks

• Accept
• Add to Calling List
• Answer
• Ask a Bot
• Attached Data
• Bright Pattern Create Object
• Bright Pattern Delete Object
• Bright Pattern Search Object
• Bright Pattern Update Object
• Chat Bot Select Account
• Collect Digits
• Comment
• Connect Call
• Connect Chat
• DB Execute
• EMail
• Exception Handler
• Exit
• External Transfer Call
• Fetch URL
• Find Agent
• Get Agent State
• Get Next Record
• Get Statistics
• Get User Configuration
• Goto
• Identify Contact
• If
• Internal Message
• Log
• Menu
• Microsoft Dynamics Create Object
• Microsoft Dynamics Delete Object
• Microsoft Dynamics Screen Pop
• Microsoft Dynamics Search Object
• Microsoft Dynamics Select Account
• Microsoft Dynamics Update Object
• Play-Listen
• Play Prompt
• Record
• Request Callback
• Request Input
• Request Skill or Service
• Retrieve Internal Record
• RightNow Create Object
• RightNow Screen Pop
• RightNow Search
• RightNow Select Account
• RightNow Update
• Salesforce.com Delete
• Salesforce.com Insert
• Salesforce.com Screenpop
• Salesforce.com Search
• Salesforce.com Select Account
• Salesforce.com Update
• Save Survey Response
• Search Directory
• Self-Service Provided
• Send Message
• ServiceNow Create Object
• ServiceNow Screen Pop
• ServiceNow Search
• ServiceNow Select Account
• ServiceNow Update Object
• Set Agent State
• Set Case
• Set Custom Reporting Field
• Set Disposition
• Set Priority
• Set Prompt Language
• Set Variable
• Start Another Scenario
• Stop Prompt
• Switch
• Voicemail
• Wait
• Web Screen Pop
• Zendesk API Request
• Zendesk Create Object
• Zendesk Screen Pop
• Zendesk Search
• Zendesk Select Account
• Zendesk Update Object < Previous | Next >