• 5.19 • 5.2 • 5.3 • 5.8

Wallboard Builder Reference Guide

Introduction

• Purpose
• Audience

Wallboard Builder Application

• Wallboard Builder Overview
• Requirements
• View Mode
• Edit Mode
• Creating New Wallboards
• Metrics

Multiple Wallboards

• Global Wallboards
• Rotating Screens

Colors and Style

• Customizing Wallboard Styles
• Alerts
• Title and Controls

Standard Widgets

• About Standard Widgets
• Agent Grid
• Agent State Summary
• Gauge
• News
• Service Grid
• Single Statistic
• Text
• Time
• Image

User Widgets

• About User Widgets
• Break Time
• Dispositions
• My Stats vs. My Team's
• Satisfaction
• Agenda

Copy from Existing Widgets

• About Copy from Existing Widgets