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Chat Bot Select Account
The Chat Bot Select Account block is what turns a regular chat scenario into a bot-enabled chat scenario. This scenario block serves a couple of important functions: 1) it tells the system that a bot/chat suggestions engine integration account will be used for this scenario, and 2) it selects the specific integration account to be used for this scenario.
It's possible for your contact center to have many bot integrations. Thus, it's important to specify which bot to use.
Settings
Title text
The name of the scenario block (any).
Account
The bot/chat suggestions engine integration account to be used for this scenario. The drop-down selector shows all such accounts configured for your contact center. If you do not see any listed, you need to add an integration account.
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