From Bright Pattern Documentation
< 5.19:Agent-guide | Work | Calendar
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Overview
Beyond showing dates, the Agent Desktop Calendar serves multiple purposes:
- Schedule and edit events and appointments
- Reassign events to other contact center users
- Set reminders
- Facilitate follow-ups to customers
Switch between views to see your Calendar by month, week, or day.
Learn more about using the Calendar in this guide's Tutorials section.
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