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5.19
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5.3
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<translate>= How to Make Consultations and Transfers =
Consultations
Conference Calls
Blind Transfers
</translate>
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Contents
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Agent Guide
Introduction
Welcome
What Is Agent Desktop?
User Interface Overview
Getting Started
Setup
Usage
Working in Agent Desktop
Tutorials
Tutorials
Overview
Calendar
Calls
Overview
Call Controls
Accepting/Rejecting Calls
How to Answer an Incoming Call
How to Reject an Incoming Call
After Call Work and Dispositions
Dispositions and Notes
How to Wrap Up After Call Work
Callback Reservation
About Callback Reservation
Conferences
How to Host a Conference
How to Participate in a Conference
Consultations and Transfers
How to Make Consultations and Transfers
Directory
How to Use the Directory
Favorites
How to Use Favorite Contacts
Follow-ups
How to Schedule a Follow-up Activity
Mute and Hold
How to Hold and Retrieve a Call
How to Mute a Call
How to Release a Call
Placing Calls and Using the Dial Pad
How to Make an Internal Call
How to Make an Outbound Call
How to Speed Dial Through External IVRs
Recording and Voice
How to Connect a Voice Application to Your Call
How to Record a Call
How to Stop Call Recording
How to Use Prerecorded Messages
Voice Signatures
Redialing
How to Redial a Previously Dialed Number
Remote Assistance
Overview: Remote Assistance During Calls
How to Initiate Remote Assistance During a Phone Call
How to Transfer a Call with an Active Remote Assistance Session
Sending Numeric Information
How to Send Numeric Information
Service Queue
How to Place a Call in a Service Queue
Cases
Chat Center
Chats
Contacts
Knowledge Base
Microsoft Teams
Omni
OneCloud
Outbound Campaigns
Remote Assist
Search
States
Help
Troubleshooting