• 日本語

• 5.19 • 5.2 • 5.3 • 5.8

<translate>=Contact Center Administrator Guide= Introduction

• Purpose
• Audience

General Information

• Login Procedure
• User Interface Overview
• Application Settings

Tutorials

• Configuration Quickstart
• All Tutorials for Admins

Concepts

• Overview
• Conversational IVR

Users and Teams

• Overview
• Users
• Forwarding and Voicemail Operation
• Teams
• Agent Dashboard Metrics
• Roles
• Privileges
• Skill Levels
• Help Screens

Directory

• Softphones
• Hardphones
• Access Numbers
• Dial-out Entries
• Static Entries
• Special Numbers

Scenario Entries

• Scenario Entries Overview
• Dial-in
• Messaging/Chat
• Web Callback
• Email

Scenarios

• Scenarios Overview
• Voice
• Chat

Workflows

• Workflow Entries
• Variables

Services and Campaigns

• Services and Campaigns Overview
• Properties Tab
• Assignments Tab
• Lists Tab
• Dispositions Tab
• Activity Tab
• Numbers Tab
• Service Level Tab
• Outbound Tab
• Results Tab
• Archive Tab
• Canned Tab
• Email Tab
• Pre-defined Dispositions
• Outbound - General
• Outbound - Calling Hours
• Outbound - Dial Rules
• Outbound - DNC
• Outbound - Diagnostics

Lists

• Lists
• Do Not Call Lists

Tasks

• Scheduled and In-Progress Tasks
• Task Log

Case & Contact Management

• General Settings
• Client Partitions
• Case Categories
• Case Pending Reasons
• Custom Fields
• Import & Export

Forms

• Forms Sections

Call Center Configuration

• Call Center Configuration Sections

Quality Management

• Quality Management Sections

Reporting

• Reporting Sections

Custom

• Custom Sections

Security

• Security Sections

Appendices

• Appendices

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