ボイスメールメッセージの確認
ボイスメール機能 が有効な場合、ボイスメールメッセージが送信されるたびにメール通知が届きます。ボイスメールは、オーディオファイルとしてメールに添付して送信できます。または、メールでリンクのみが送信され、メッセージを聞くのに身分証明手続きが必要です。
ボイスメールのメッセージが添付ファイルとして送信された場合は、添付ファイルを直接開くことができます。 このファイルは、デフォルトのメディアプレーヤーで再生できます。 このファイルの取り扱いは、貴社のポリシーによって制限される場合があります。 技術的な観点から見れば、いつでも聞くことができるこのファイルは、他の人への転送、後で使用するためにパソコンでの保存などが可能です。
Links
If the email notification contains a link, click the link.
While logged in to Agent Desktop
If you click the link while logged in to the Agent Desktop application, the system will immediately place a call to the device that was selected at the time of login.
While not logged in to Agent Desktop
- If you are not logged in to the Agent Desktop application, a new browser tab or window will appear with a login dialog.
- Enter your username and password. These are the same username and password that you use to log in into the Agent Desktop application.
- Click the Log in button. The system will try to place a call to the phone that is permanently assigned to you in system configuration (default phone).
You will be alerted about the above call as if it were a regular incoming call.
Playback
Playback of the voicemail message will begin as soon as you answer it. You can use the dial pad of your Agent Desktop application or your regular phone to control the message playback.
The following controls are available to you during playback:
- To replay the previous 10 seconds of the message, press 1
- To skip the next 10 seconds of the message, press 3
- To replay the previous 30 seconds of the message, press 4
- To pause or resume playback, press 5
- To skip the next 30 seconds of the message, press 6
- To replay the message from the beginning, press 7
After the message playback is finished, you can release the call as if it were a regular phone call. Otherwise, the system will wait for 15 seconds before disconnecting this call automatically. This gives you a chance to replay the message by pressing 7.
To listen to the message again after the call is disconnected, open the original email notification, and click the link. Even if you are not logged in to the Agent Desktop application, you will not need to re-authenticate yourself provided that you click the link within five minutes of your initial voicemail login.
Storage
By default, the system stores voicemail messages for 90 days. However, since this is a configurable parameter, you should confirm the storage period with your system administrator.