提供: Bright Pattern Documentation
< 5.19:Agent-guide | Work | Dashboard | AuxiliaryMetrics
Revision as of 20:34, 10 August 2020 by Marina (talk | contribs) (Created page with "= 補助メトリック = 特定の ダッシュボードメトリックと一緒に表示できる補助メトリックは、３つ...")
補助メトリック
特定の ダッシュボードメトリックと一緒に表示できる補助メトリックは、３つまでです。例： 不良レコード: 25/24(26) (1st).
It is possible to display any combination of the following metrics. Your system administrator may provide an additional explanation regarding the format of each displayed metric.
Team ranking
This value will indicate your personal performance and is displayed as an ordinal number, e.g., Bad record: 25 (1st).
Show next value
This value is the performance of the agent closest to you in current ranking and is displayed as a fraction, e.g., Bad record: 25/24.
Show total dispositioned calls
This value is your personal ranking within the team based on a comparison of the current value of the given metric for all members of the team; it is displayed as a number in parenthesis, e.g., Bad record: 25(26).