From Bright Pattern Documentation
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Application Notes
Application notes are supplementary materials that provide further instructions and procedures for various subjects related to the configuration of or integration with Bright Pattern Contact Center software.
The following application notes are available for use with Contact Center Administrator:
Agent Desktop
Microsoft Teams
- Microsoft Teams Integration Configuration Overview
- Microsoft Teams Integration Configuration Quick Start
- Configuring the Microsoft Graph API as an Authentication Mechanism for Secure Microsoft Teams Content
- How to Add a Microsoft Teams Integration Account
Phones
- Bria Mobile Softphone Configuration
- Cisco SPA Hardphone Configuration
- Polycom Hardphone Configuration
- Softphone Solo Configuration
Storage
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