• 5.19

How to send WhatsApp interactive messages using Send Message+ block

The following are the examples of the code that result in Whatsapp interactive messages when sent via Send Message+ block:

List

Type of interactive message	Suggested directive	Example of Send Message+ content
	/interactive {    "type": "list",    "header": {      "type": "text",      "text": "<MESSAGE_HEADER_TEXT"    },    "body": {      "text": "<MESSAGE_BODY_TEXT>"    },    "footer": {      "text": "<MESSAGE_FOOTER_TEXT>"    },    "action": {      "sections": [        {          "title": "<SECTION_TITLE_TEXT>",          "rows": [            {              "id": "<ROW_ID>",              "title": "<ROW_TITLE_TEXT>",              "description": "<ROW_DESCRIPTION_TEXT>"            }            /* Additional rows would go here*/          ]        }        /* Additional sections would go here */      ],      "button": "<BUTTON_TEXT>",    }  }	/interactive {    "type": "list",    "header": {      "type": "text",      "text": "Choose Shipping Option"    },    "body": {      "text": "Which shipping option do you prefer?"    },    "footer": {      "text": "Lucky Shrub: Your gateway to succulents™"    },    "action": {      "button": "Shipping Options",      "sections": [        {          "title": "I want it ASAP!",          "rows": [            {              "id": "priority_express",              "title": "Priority Mail Express",              "description": "Next Day to 2 Days"            },            {              "id": "priority_mail",              "title": "Priority Mail",              "description": "1–3 Days"            }          ]        },        {          "title": "I can wait a bit",          "rows": [            {              "id": "usps_ground_advantage",              "title": "USPS Ground Advantage",              "description": "2–5 Days"            },            {              "id": "media_mail",              "title": "Media Mail",              "description": "2–8 Days"            }          ] } } }

Reply buttons

Type of interactive message	Suggested directive	Example of Send Message+ content
	/interactive {    "type": "button",    "header": {<MESSAGE_HEADER>},    "body": {      "text": "<BODY_TEXT>"    },    "footer": {      "text": "<FOOTER_TEXT>"    },    "action": {      "buttons": [        {          "type": "reply",          "reply": {            "id": "<BUTTON_ID>",            "title": "<BUTTON_LABEL_TEXT>"          }       }    } }	/interactive {    "type": "button",    "header": {      "type": "image",      "image": {        "id": "2762702990552401"      }    },    "body": {      "text": "Hi Pablo! Your gardening workshop is scheduled for 9am tomorrow. Use the buttons if you need to reschedule. Thank you!"    },    "footer": {      "text": "Lucky Shrub: Your gateway to succulents!™"    },    "action": {      "buttons": [        {          "type": "reply",          "reply": {            "id": "change-button",            "title": "Change"          }        },        {          "type": "reply",          "reply": {            "id": "cancel-button",            "title": "Cancel"          }        }      }

Call-to-Action URL Buttons

Type of interactive message	Suggested directive	Example of Send Message+ content
	/interactive {    "type": "cta_url",    /* Header optional */    "header": {      "type": "text",      "text": "<HEADER_TEXT>"    },    /* Body optional */    "body": {      "text": "<BODY_TEXT>"    },    /* Footer optional */    "footer": {      "text": "<FOOTER_TEXT>"    },    "action": {      "name": "cta_url",      "parameters": {        "display_text": "<BUTTON_TEXT>",        "url": "<BUTTON_URL>"      }    }  }	/interactive {        "type": "cta_url",        "header": {            "text": "Available Dates"        },        "body": {            "text": "Tap the button below to see available dates."        },        "footer": {            "text": "Dates subject to change."        },        "action": {            "name": "cta_url",            "parameters": {                "display_text": "See Dates",                "url": "<nowiki>https://www.luckyshrub.com?clickID=kqDGWd24Q5TRwo</nowiki>"            }        }    }

Flows

Type of interactive message	Suggested directive	Example of Send Message+ content
	/interactive <interactive JSON> <action JSON>	/interactive {    "type": "flow",    "header": {      "type": "text",     "text": "Flow message header"    },    "body": {      "text": "Flow message body"    },    "footer": {      "text": "Flow message footer"    },    "action": {      "name": "flow",      "parameters": {        "flow_message_version": "3",        "flow_token": "AQAAAAACS5FpgQ_cAAAAAD0QI3s.",        "flow_id": "1",        "flow_cta": "Book!",        "flow_action": "navigate",        "flow_action_payload": {          "screen": "<SCREEN_NAME>",          "data": {            "product_name": "name",            "product_description": "description",            "product_price": 100          }       }     } }

Single Product

Type of interactive message	Suggested directive	Example of Send Message+ content
	/interactive <interactive JSON> <action JSON>	/interactive {    "type": "product",    "body": {      "text": "BODY_TEXT"    },    "footer": {      "text": "FOOTER_TEXT"    },    "action": {      "catalog_id": "CATALOG_ID*",      "product_retailer_id": "ID_TEST_ITEM_1"    } }

Multi- Product

Type of interactive message	Suggested directive	Example of Send Message+ content
(up to 30 items)	/interactive <interactive JSON> <action JSON>	/interactive {    "type": "product_list",    "header":{      "type": "text",      "text": "HEADER_CONTENT"    },    "body": {      "text": "BODY_CONTENT"    },    "footer": {      "text": "FOOTER_CONTENT"    },    "action": {      "catalog_id": "CATALOG_ID",      "sections": [        {          "title": "SECTION_TITLE",          "product_items": [            { "product_retailer_id": "PRODUCT-SKU" },            { "product_retailer_id": "PRODUCT-SKU" }          ]        },        {          "title": "SECTION_TITLE",          "product_items": [            { "product_retailer_id": "PRODUCT-SKU" },            { "product_retailer_id": "PRODUCT-SKU" }          ]        }      ]    } }

Catalog

Type of interactive message	Suggested directive	Example of Send Message+ content
	/interactive {    "type" : "catalog_message",    "body" : {      "text": "<BODY_TEXT>"    },    "action": {      "name": "catalog_message",      /* Parameters object is optional */      "parameters": {        "thumbnail_product_retailer_id": "<THUMBNAIL_PRODUCT_RETAILER_ID>"      }    },    /* Footer object is optional */    "footer": {      "text": "<FOOTER_TEXT>"  } }	/interactive {    "type": "catalog_message",    "body": {      "text": "Hello! Thanks for your interest. Ordering is easy. Just visit our catalog and add items to purchase."    },    "action": {      "name": "catalog_message",      "parameters": {        "thumbnail_product_retailer_id": "2lc20305pt"      }    },    "footer": {      "text": "Best grocery deals on WhatsApp!"    }  }

Location Request

Type of interactive message	Suggested directive	Example of Send Message+ content
	/interactive {    "type": "location_request_message",    "body": {      "text": "<BODY_TEXT>"    },    "action": {      "name": "send_location"    } }	/interactive {    "type": "location_request_message",    "body": {      "text": "Let us start with your pickup. You can either manually *enter an address* or *share your current location*."    },    "action": {      "name": "send_location"    } }

Address

Type of interactive message	Suggested directive	Example of Send Message+ content
	/interactive <interactive JSON> <parameters JSON>	/interactive {        "type": "address_message",        "body": {            "text": "Thanks for your order! Tell us what address you’d like this order delivered to."        },        "action": {            "name": "address_message",            "parameters": "JSON Payload"        }    }

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