• 5.19 • 5.8

How to Edit the Full Chat Code for Local Hosting

Web chats are facilitated by chat applications embedded on mobile and desktop websites. If you would like to create your own chat application using the Bright Pattern Contact Center Mobile/Web API, you can start by downloading and modifying the full code of the chat client, modifying it with whatever additional functionality is needed, then hosting it on your website.


	Most web chat use cases can be solved by simply adding the chat widget HTML Snippet to your website and styling and configuring the widget as necessary. Creating a custom chat application can be labor-intensive and is not recommended.

Prerequisites

Be a Bright Pattern Contact Center user with the administrator role and privileges.
Be familiar with and have access to the Contact Center Administrator application and contact center operations.

Procedure

Step 1: Download the Client Application

In the Contact Center Administrator application, go to section Configuration > Scenario Entries > Messaging/Chat, and select the desired chat scenario entry to view its properties.
In the properties, go to Full chat code for local hosting and click the Download button. A zip file (chat-client.zip) with the code of the chat application will be downloaded to your computer.

Web HTML snippet properties
Extract the contents of chat-client.zip. It should include the following folders and files:
- build/
- css/
- images/
- js/
- media/
- stage/
- test/
- build.xml
- check-session.html
- client-chat-page.html
- client-chat-page-dev.html
- default.html
- default-dev.html
- README.md
Modify the code as desired.
Install the dependencies required to build the chat snipped code from source: java, ant, node.js and npm.
Manually download all external dependencies that are used in build.xml, specifically yuicompressor-2.4.8.jar and yarn-1.19.1.js.
Run the build process described in README.md
After building the chat client code, deploy the modified files and directories to your web server.
Note the web address where the modified files and folders are served. You will need to edit default.html to include this URL in several places.

Step 2: Open the Snippet Code

Open default.html for editing. default.html includes the JavaScript of your chat application. The following is an example of what you see in the downloaded default.html.

Contents of default.html

 <!DOCTYPE html>
 
 <!--___PRODUCT_BUILD___ (___PRODUCT_COMMENTS___) ___PRODUCT_DATE___-->
 
 <html>
 <head>
     <title>Chat Test Page</title>
 </head>
 <body>
 
 <!-- You have to put this piece of JavaScript code into your web page -->
 
 <script type="text/javascript">
     SERVICE_PATTERN_CHAT_CONFIG = {
         appId: '123',                   /* Unique identifier of Mobile/Web record of Portal Tenant Management   */
         clientId: 'WebChat',            /* no need to change this */
         apiUrl: '/clientweb/api/v1',    /* path to public API can be absolute like http://example.brightpattern.com:98/clientweb/api/v1 or relative*/
         tenantUrl: 'example.com',
         width: 300,                     /* chat width */
         chatPath: '',                    /* relative path to client-chat-page.html i.e empty here because default.html and 
client-chat-page.html in same directory */
         callback:false,
         subject: 'TEST SUBJECT',
         sound_notification: true,
         sound_notification_file: 'media/ding.mp3',
 
         email: 'someone@example.com'
         /* Default customer data, it can be collected on current site's context*/
         /* Customer data also can be requested via "Request Input" block + "MobileChatCustomerData" formName */ 
 /*
         togetherJS_enabled : true,
         first_name: '',
         last_name: '',
         from: '',
         email: '',
        account_number: '',
         phone_number: 91001,
         location : {
             latitude: 37.5151481,
             longitude: -122.4183997
         }
 */
 
     };
 </script>
 <script type="text/javascript" src="js/snippet.js"></script>
 </body>
 </html>

Step 3: Edit the snippet code

The following snippet from default.html includes only what you absolutely need to launch the chat application on your webpage.

 <!DOCTYPE html> 
 <link type="text/css" rel="stylesheet" href="https://<Address serving chat widget code>/css/form.css">
 <script type="text/javascript">
     SERVICE_PATTERN_CHAT_CONFIG = {
         appId: '<app_id>',
         apiUrl: 'https://<tenant_url>/clientweb/api/v1',
         tenantUrl: '<tenant_url>',
         chatPath: 'https://<Address serving chat widget code>'
 
         /*        
          // Default customer data, it can be collected on current site's context
          first_name: '',
          last_name: '',
          email: '',
          phone_number: ''
      */
     };
 </script>
 <script src="https://<Address serving chat widget code>/js/init.js"></script>

Edit the values of the following parameters to point to your contact center and the domain where the chat widget will be hosted.
- link href - Replace https://<Address serving chat widget code> with the URL hosting the chat client files and directories.
- appId - The unique identifier of the chat application (e.g., “'428938e0-7b11-41b5-bbaa-b28ebb27812c”), also known as the chat scenario entry launch point. You can find the appID in the chat application’s scenario entry properties.
- apiUrl - The URL of your domain with the API endpoint (e.g., “ https://company.brightpattern.com/clientweb/api/v1”)
- tenantUrl - The URL of your contact center (e.g., “company.brightpattern.com”)
- chatpath - Replace https://<Address serving chat widget code> with the URL hosting the chat client files and directories.
- script src - Replace https://<Address serving chat widget code> with the URL hosting the chat client files and directories.
Save the file.

Example of an edited version of default.html

 <!DOCTYPE html> 
 <link type="text/css" rel="stylesheet" href="https://url.of.self-hosted.code.com/directory-with-chat-client-files/css/form.css">
 <script type="text/javascript">
     SERVICE_PATTERN_CHAT_CONFIG = {
         appId: 'f58ccefbdc6f41f1baa468dd82186c02',
         apiUrl: 'https://company.brightpattern.com/clientweb/api/v1',
         tenantUrl: 'company.brightpattern.com',
         chatPath: 'https://url.of.self-hosted.code.com/directory-with-chat-client-files'
 
         /*        
          // Default customer data, it can be collected on current site's context
          first_name: '',
          last_name: '',
          email: '',
          phone_number: ''
      */
     };
 </script>
 <script src="https://url.of.self-hosted.code.com/directory-with-chat-client-files/js/init.js"></script>

Step 4: Embed the JavaScript onto your webpage

Copy the JavaScript from the default.html file (everything except for <!DOCTYPE html>).
Paste it onto the webpage where the chat widget will be accessed by customers.
Save and publish the webpage.

Step 5: Test the chat

Log in to the Agent Desktop application as an agent on the team assigned to handle the chat and make yourself Ready.
In a separate web browser tab or window, open the webpage that has the embedded chat widget. You should see the chat widget’s contact tab on the page, which, when clicked, allows you to start a chat with the contact center.
Start a chat conversation as a customer and accept the chat as the agent.< Previous | Next >