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• 5.19 • 5.2 • 5.3 • 5.8


The following defects have been fixed in this version of Bright Pattern Contact Center. If you need to speak to Bright Pattern Support about any of these fixes, please use the provided reference numbers.

Reference Fixed in Version 5.2.0
13218 Users may edit activity forms simultaneously
13588 Company logo is resized incorrectly in active chat layout
14138 The privilege "Manage all services and campaigns" must be granted to a role to allow user administration
14145 Error to import Knowledge Base
14211 Value of "Language” is always “English” in imported Knowledge Base, no matter what value is assigned for "Language" in YAML file
14254 JSON parsing error when connecting integration account to Zendesk
14265 External chat: interaction recording - 500 server error NullPointerException when transferring a chat
14280 The chat widget selection list shows "Name" instead of "Label text"
14295 When using a radio button in chat, the corresponding text is not bottom aligned with the button
14300 BPO reviewer role results in 500 server error when attempting to customize Interaction Records search
14327 Chat not working in Chrome after upgrade to 3.16.2 (404 not found error)
14343 Follow-up pin button is missing for manually created cases
14347 False error messages in log
14370 IN Avg Talk Time metric displays time in seconds
14374 Campaign export results: file name does not have date/time appended
14422 Obscured view on interaction review screen on Retina display (MAC OS)
14426 One message is still not localizable: "Do you want to end the chat session?"
14433 Beep notification at start/stop of recordings is too loud
14552 VoIP button displayed during chat even if disabled
14558 Chat multi-line text only shows three lines
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