Bright Pattern Contact Center version 5.2.6 is a minor release with the following new features and bug fixes.
See what's new for Bright Pattern Contact Center version 5.2.6.
Chat Widget Auto-Start
Release 5.2.6 introduces the option to configure the chat widget to initiate a chat session automatically upon a webpage loading. To do this, in the Web HTML snippet, add the attribute autostartChat with the value true; note that the default value is false.
For more information, see the Contact Center Administrator Guide, section Web Chat Configuration.
The following defects have been fixed in this version of Bright Pattern Contact Center. If you need to speak to Bright Pattern Support about any of these fixes, please use the provided reference numbers.
|Reference||Fixed in Version 5.2.6|
|15329||Scenario Builder "Connect Call" block cannot connect call if agent enters invalid extension upon login|
|15420||Blind transfer to a tenant’s assigned access number results in the caller hearing dead air|
|15562||"Video call" checkbox does not appear in Chat Widget Styling in Bright Pattern Contact Center software, version 5.0|
|15589||Upgrade 3.17.0 to 5.2.6 fails with duplicate columns|
|15645||Agent Web Server becomes unresponsive after a day or two in operation|
There are no changes to note for version 5.2.6. For more information, see Release 5.2.5 Upgrade Notes.