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• 5.2

Version 5.2.9

Bright Pattern Contact Center version 5.2.9 is a minor release with the following new feature and bug fixes.


See what's new for Bright Pattern Contact Center version 5.2.9.

Tenant ID in Tenant Properties

Starting from this release, service providers are able to view tenant ID in the Service Provider application, section Tenants > Properties tab.

For more information, see the Service Provider Guide.


The following defects have been fixed in this version of Bright Pattern Contact Center. If you need to speak to Bright Pattern Support about any of these fixes, please use the provided reference numbers.

Reference Fixed in Version 5.2.9
15082 The “Spam” button in Agent Desktop, section Contacts, does not close and remove emails from the Team Queue
15671/15700 Activity Server crash
15774 The body of some email messages do not display in Agent Desktop
15901 The Stat Server does not pick up accurate metrics values after it crashes and restarts, which may cause inaccurate reporting and display incorrect metrics
16003 The metrics “Break Time” (BT) and “Longest Break Time” are not reset via 'Reset time for daily statistics' option (i.e., rather than starting from a value of 0, they start to increase from previous day’s value)
16004 Chat widget does not contain a readable agent name under the agent’s displayed photo
16132 The Chrome browser disconnects from the Chrome Host and BPClient after an hour of endurance testing; the browser log contains the message, "tried sending a message that is 539634218 bytes long."
16191 Calls are not delivered to agents if the SIP response code “180 Ringing” is lost in the network
16277 Temporal WAV files are not removed from the “/tmp” folder after playing through in Agent Desktop, section Contact Activity
16310 A downloaded recording returns a corrupted file if the file is accessed from the Firefox web browser
16331 The Messaging/Chat Scenario Entry setting “Connect agent by phone automatically” is not enabled but still triggers a call
16349 Tenants migrating from Bright Pattern Contact Center version 3.x to version 5.x lose functionality of “Customization” button, located in the Contact Center Administrator application, section Reports
16385 The Scenario Engines did not reconnect to the SIP Processor after experiencing a crash
16399 In the Service Provider application, section Usage > DB Usage, the data for tenant voice recording usage for tenants that upgraded from Bright Pattern Contact Center software version 3.x to version 5.x is missing or incorrect

Upgrade Notes

Live Upgrade

Upgrade without downtime is supported from versions 5.2.8 only. To ensure uninterrupted operations during the upgrade, follow the upgrade procedure described in the Bright Pattern Contact Center Deployment Guide, section Upgrades.

Database Changes

There were no historical database changes since release 5.2.8.

There were no configuration database changes since release 5.2.8.

You still must run the scripts to ensure the database schemas are up to date. If you are upgrading from 5.2.8 the scripts will take only a few seconds to complete.

Offline Upgrades

Direct (one-step offline) upgrades are supported from versions 5.0.0 and any subsequent officially released product versions. For upgrades from versions 3.x please contact Customer Support.

If you are upgrading from any version prior to version 5.2.8 be sure to read the What’s New documents and Release Notes for all versions that will have been skipped, as they may contain other important instructions and considerations.

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