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• 5.2 • 5.3 • 5.8

Version 5.2.2

Bright Pattern Contact Center version 5.2.2 is a minor release comprising feature enhancements and various bug fixes.

Features

The following new features have been added in version 5.2.2.

NICE Integration

NICE can be integrated for the quality management (QM) of your call center by allowing reporting on call state and agent messages. Integration is configured in the Integration Accounts section of the Contact Center Administrator. For advanced configuration options, see Application Notes.

Location Settings for Proactive Offer Chat Widget

Release 5.2.2 introduces location settings for the Proactive Offer chat widget; these settings allow you to configure where the widget will appear on the screen.

For more information, see the Chat Widget Configuration Guide, section Proactive Offer Styling.

Section 508 Compliance

In accordance with Section 508 of the United States Workforce Rehabilitation Act of 1973, the chat widget has been enhanced to be accessible to people with disabilities.

Defects

The following defects have been fixed in this version of Bright Pattern Contact Center. If you need to speak to Bright Pattern Support about any of these fixes, please use the provided reference numbers.

Reference Fixed in Version 5.2.2
14719 Custom Activity History fields are not exported
14883 IVR segments are recorded regardless of settings
14703 Running an Ad-hoc report clears the set time frame for a scheduled report
14880 Discrepancy with Calls Handled and In Queued real-time metrics
14801 Full text search of Contacts returns invalid/irrelevant results
14035 Video chat (WebRTC): echo, mobile browsers, available on different connected networks (multiple topologies, NAT) with configured STUN and TURN servers, behavior changes in browsers

Upgrade Notes

Live Upgrade

Upgrade without downtime is supported from version 5.2.1 or later only. To ensure uninterrupted operations during the upgrade, follow the upgrade procedure described in the Bright Pattern Contact Center Deployment Guide, section Upgrades.

Database Changes

Configuration database schemas have changed since 5.2.2.39247. Be sure to perform a test upgrade on a copy of production environment configuration before upgrading your production environment. For detailed instructions, see the Bright Pattern Contact Center Deployment Guide, section Performing Database Test Runs.

Offline Upgrades

Direct (one-step offline) upgrades to version 5.2.3.39247 are supported from version 5.0.0.358xx and any subsequent officially released product versions.

If you are upgrading from any version prior to version 5.0.0.358xx be sure to read the What’s New documents and Release Notes for all versions that will have been skipped, as they may contain other important instructions and considerations.



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